Hashim Khan

About

Operations leader with extensive experience improving customer operations, after-sales service, logistics, and business processes across e-commerce and service businesses. I specialize in building structure, developing SOPs, improving customer experience, leading remote teams, and helping businesses scale through better systems and operational excellence. My background includes furniture retail, customer service, logistics, project management, recruitment, and corporate training. I enjoy solving operational problems, improving workflows, coaching teams, and using data and AI tools to drive continuous improvement.

Experience

• Operations Manager I
  Frequency Studios
  2025 – Present
• Business Owner
  biztek.agency
  2025 – Present
• Operation Manager
  Upwork
  2025 – Present
• Senior Manager - Operations, Customer Services & Logistics
  Love Furniture
  2023 – 2025
• Independent Service Provider
  Outsource Planet
  2023 – 2025
• Role
  LoveFurniture
  2023 – 2025
• Head of Recruitment & Operations
  Paragon Europe
  2022 – 2023
• Project Management Officer
  AlphaB
  2022 – 2023
• Corporate Trainer
  Management & Professional Development Department
  Nov 2019 – Dec 2019
• Application Analyst
  CureMD
  2017 – 2020
• Radio Presenter (AA Category)
  Pakistan Broadcasting Corporation
  2013 – 2022
• Project Development Consultant
  United Team Network Technologies
  2010 – 2015

Education

• MS - Business Management and Administration
  National College of Business Administration and Economics
  Business Management and Administration · Jan 2013 – Jan 2015
• MS
  NCBA&E
  Business Management · 2015
• BSc Hons.
  Government College University
  Applied Management · 2010
• Management Development Program
  Sunway University
  Management · 2010 – 2010
• Bachelors in Commerce
  University of Punjab
  Commerce
• High School
  St. Peter's High School

Skills

• Communication
• Effective Communication
• Decision making
• Leadership
• Customer Support
• Project Management
• Interpersonal skills
• Management
• Program Management
• Risk Management
• Team Management
• Public Speaking
• Performance Management
• Storytelling
• Stakeholder Management
• Operations Management
• Audience Engagement
• Quality control
• Customer Service
• Team Leadership
• Process Optimization
• Cross-functional Leadership
• Capacity Planning
• SOP Development
• Operational Excellence
• Resource Allocation
• Milestone Tracking
• Operations Building
• After Sales

🗣️ Languages

• English · Native

⚽ Extracurricular activities

• Music

  Studio Level Musician Part Time

🎯 Hobbies & interests

• Music