Assistant Manager - Customer Services

About the Role

This position is for an Associate Manager in Customer Service, responsible for overseeing a team of 20 to 25 customer service associates and ensuring smooth day-to-day service delivery. The role focuses on handling escalations, maintaining service standards, and continuously improving the customer experience.

Key Responsibilities

• Guide and manage a team of 20–25 customer service associates.
• Handle customer escalations and ensure timely resolution.
• Monitor and maintain adherence to SLA commitments.
• Work on initiatives that strengthen customer satisfaction and service quality.
• Track team performance and support achievement of operational targets.
• Review reports and use insights to improve service processes.
• Contribute to process enhancements across customer service operations.

Eligibility

Candidates with any graduate degree may apply.

Additional Information

The role is based in Mumbai, India. The hiring company is a recruitment and HR services firm that supports businesses with talent acquisition and HR assistance across industries.