Community Lead

About the Role

Iconic Offices is a Dublin-based provider of flexible workspaces, established in 2013 and recognised for sourcing, designing and managing design-led offices across more than 15 locations in Dublin city centre. The company supports a wide range of organisations with office solutions sized from 1 to 500 workstations, offering options that work for both startups and established businesses.

This Community Lead position is aimed at a highly organised, ambitious, and results-focused person who enjoys customer service, relationship building, and networking. It is a strong fit for someone who wants to join a fast-paced team and build experience within a market-leading workplace environment.

Key Responsibilities

• Own the front-of-house experience and act as a key contact for clients while supporting a high standard of service.
• Arrange internal and external meetings as needed.
• Build and strengthen working relationships with clients and colleagues across the business.
• Help with daily operational tasks, including stock and inventory checks, housekeeping standards, and building audits.
• Assist with community events and related activities.
• Make sure clients receive fast, efficient, and professional support.
• Maintain strong client partnerships by understanding their needs and helping reflect those needs within the location.
• Carry out other duties linked to the role as required.

Requirements

• Prior experience in office-based work and customer service; background in hospitality or retail is an advantage.
• Strong written and spoken communication skills.
• High attention to detail and the ability to manage several tasks at once.
• Proven ability to develop and maintain solid business relationships.
• Good organisation and time management skills.
• Basic IT knowledge, including simple troubleshooting.

Candidate Profile

The employer is looking for someone creative, innovative, driven, ambitious, and focused on delivering excellent customer experiences. The role suits a person who enjoys working with people, supporting operations, and contributing to a vibrant workplace community.