Customer Support Associate - Voice Process

Role Overview

This is a customer support voice-process role based in Gurugram, designed for candidates who want to build a stable long-term career in BPO and customer experience. The position offers a fixed salary structure and opportunities for growth in a professional work setting.

Core Work

• Manage customer questions and concerns over voice calls.
• Deliver correct solutions within the expected turnaround time.
• Keep interactions professional and customer-friendly at all times.
• Pass unresolved issues to the appropriate team when needed.
• Update customer records and document call details accurately.
• Adhere to process guidelines, compliance rules, and quality standards.

Candidate Profile

• Candidates with strong communication skills are preferred.
• Graduates are preferred, but graduation is not mandatory.
• Freshers as well as experienced applicants may be considered.
• Prior exposure to BPO or customer service is an advantage.
• Good spoken English is required.
• Applicants should be comfortable working from the Gurgaon location.

Pay and Benefits

The CTC is up to INR 26,000 per month, with a stable fixed salary, process training support, a professional workplace, rotational shifts, and growth opportunities.

Work Location and Shift

The job location is Gurgaon. Shift allocation may be rotational or day shift, depending on the process assigned.

Application Notes

Interested candidates can connect directly with Ms. Prachi at 9696907675. Another contact number mentioned for interested applicants is Ms. Rima at 8017697627.