IT Director

About the organization

OrthoPediatrics, established in 2006, is dedicated solely to pediatric orthopedics. The company offers a broad portfolio designed to improve outcomes for children with orthopedic conditions, with 53 products spanning trauma and deformity, scoliosis, and sports medicine/other procedures. Its sales reach the United States and more than 70 international markets.

Role overview

The IT Director will own the leadership of infrastructure, operations, workplace technology, cybersecurity operations, and service delivery. The position is expected to keep technology services dependable, secure, scalable, and closely aligned with business needs across global operations.

In addition to day-to-day leadership, this role will shape and execute technology roadmaps, prioritize operational work, manage budgets, review performance through KPIs and metrics, and promote AI and automation initiatives that improve efficiency, productivity, and control effectiveness. The role also supports SOX compliance and IT audit readiness.

Core responsibilities

This leader will oversee enterprise infrastructure such as cloud, networks, servers, endpoints, and identity platforms, while ensuring strong availability, performance, and disaster recovery. The role includes hands-on stewardship of the Microsoft environment, including Azure, Microsoft 365, Entra ID, and Intune.

Responsibilities also include managing global IT infrastructure and operations teams, partnering with business stakeholders on strategy, performance, and risk, and maintaining roadmaps that balance technology investment, security, lifecycle management, and business growth. Operational health must be tracked through service and infrastructure metrics such as uptime, incidents, availability, patching, capacity, and remediation progress.

The IT Director will guide global service delivery, including the service desk, endpoint support, executive support, and collaboration tools. The role also owns ITIL-based incident, request, change, problem, and major incident processes, along with endpoint provisioning, patching, device security, and user support.

On the security and compliance side, the position will enforce Zero Trust-aligned practices, maintain IT general controls, support audits and SOX remediation, and coordinate cybersecurity controls across identity, endpoint, vulnerability, incident response, and third-party risk areas.

The role is also responsible for advancing AI-enabled productivity tools and automation, defining governance for responsible AI use, and embedding automation into IT operations where it creates clear value. In addition, the IT Director will lead resilience planning, disaster recovery preparation, testing, incident coordination, vendor management, managed service oversight, budgeting, forecasting, renewals, and cost optimization.

Supervisory scope

This position manages internal staff, technical leads, outside vendors, and consultants assigned to the business unit.

Required qualifications

The ideal candidate brings direct experience leading cloud, network, endpoint, identity, Microsoft 365, and enterprise infrastructure services in a global setting. A working understanding of cybersecurity, Zero Trust, IT general controls, SOX compliance, audit support, and risk management is required.

Experience with vendors, managed service providers, SLAs, contracts, and internal teams is important, as is a track record of managing IT budgets, forecasting, renewals, vendor spend, cost control, and business cases for technology investments. The role also calls for the ability to set roadmaps, build dashboards, define KPIs, manage service metrics, and lead continuous improvement efforts.

Strong capability in ITIL-based service management, project delivery, system implementation, automation, and operational improvement is expected. Familiarity with AI productivity tools, automation, data platforms, scripting, SQL, or similar technologies is preferred. Excellent analysis, communication, executive presentation, and problem-solving skills are essential, along with the ability to lead teams and balance multiple priorities in a fast-moving environment.

Education and experience

A bachelor’s degree in computer science, information systems, business, or equivalent professional experience is required. The role calls for 7 to 10 years of progressive IT experience, including leadership in infrastructure, operations, service delivery, or workplace technology.

Additional skills and abilities

The position requires comfort with modern workplace, collaboration, service management, cybersecurity, and productivity tools such as Microsoft 365, Teams, endpoint management platforms, ticketing systems, reporting tools, and AI-enabled productivity solutions. Strong documentation, organization, vendor coordination, troubleshooting, change management, and continuous improvement skills are also important.

Language, analytical, and reasoning expectations

The role requires the ability to read and interpret instructions, correspondence, and memos; prepare routine reports and correspondence; and communicate clearly with customers, vendors, and coworkers. Strong grammar and spelling are necessary.

Analytical work includes reviewing budgets, forecasts, service metrics, system performance data, risk indicators, and project financials. The position also requires the ability to interpret percentages, trends, variances, capacity measures, and ROI to support informed IT decisions.

The job requires sound judgment in evaluating technical, operational, security, and business issues, weighing risks and trade-offs, prioritizing competing demands, and explaining recommendations clearly to both technical and non-technical audiences.

Physical demands and work environment

The work is primarily office-based. While performing the job, the employee will regularly sit and use hands for handling or feeling tasks. The role frequently involves climbing stairs, talking, and hearing, and occasionally requires standing, walking, reaching, stooping, kneeling, crouching, or crawling. The employee may occasionally lift or move up to 25 pounds. Vision requirements include close, distance, color, peripheral, and adjustable focus vision.

The environment is generally a normal office setting. Noise levels may become moderate and, at times, loud during visits to other locations in the building. Occasional work-related travel may be required.

Additional note

The information above summarizes the main responsibilities and requirements of the role and should not be treated as an exhaustive list of every duty that may be assigned.