IT Support Engineer

Role overview

We are looking for an experienced IT Support Engineer to help keep the company’s technology environment running smoothly. The role supports the wider business by maintaining infrastructure, resolving technical issues, and assisting employees across local and global teams. It suits someone who enjoys a practical, hands-on support position and can communicate clearly and professionally with users.

What you will do

• Handle support queries from internal staff by phone and email.
• Administer Microsoft 365 user accounts.
• Manage starters, movers, and leavers processes.
• Carry out backup administration and testing.
• Log issues accurately in the helpdesk system and resolve them quickly or escalate when needed.
• Create new IT procedures and keep existing documentation up to date.
• Support technology and software projects of varying sizes.
• Take ownership of support requests and ensure they are handled efficiently.
• Join client meetings and system demonstrations where required.
• Provide remote support to users wherever they are based.
• Install software, prepare desktop images, and maintain software inventories and monitoring.
• Set up and configure physical and virtual servers.
• Administer Cisco networking equipment, including switches and firewalls.

Experience and technical background

You should bring at least 3 years of experience in 2nd and 3rd line IT support. The role calls for a calm, professional, and sensitive manner, along with strong communication and interpersonal skills. You should be comfortable working under pressure, remaining customer-focused, and managing your own workload effectively.

Hands-on troubleshooting and support experience is needed across Windows 11, Microsoft 365, Exchange, Active Directory, DNS, DHCP, TCP/IP, VMware, Hyper-V, remote access tools, and mobile device setup and support for iPhone and iPad. You should also be able to understand customer needs accurately and turn them into practical solutions.

Benefits

• 22 days of annual leave, rising to 25 days after one year of service and with longer service.
• Free access to an onsite gym.
• Complimentary breakfast and lunch in the onsite canteen, The Hangar.
• Cycle to work scheme.
• Private healthcare and pension.
• Two paid charitable volunteering days each year.

Additional information

This is a hands-on support role based in the workplace, with assistance often delivered face to face as well as by phone. It requires a composed, professional, and considerate approach.