Operations Manager

Role overview

This is an office-based Operations Manager opportunity in Mullingar, County Westmeath, with a five-day-per-week presence in the office. The business is a growing technology company looking for a leader who can take ownership of several operational areas, improve service delivery, and help foster a strong, positive team environment.

The role is hands-on and involves close collaboration with senior stakeholders. You will oversee daily business operations, support the wider leadership team, and contribute to the company’s future growth and strategic direction.

Key responsibilities

• Guide and support teams working in service delivery, customer-facing roles, and wider business operations.
• Strengthen operational performance by improving processes, increasing accountability, and raising efficiency across the organisation.
• Track KPIs, service standards, and overall business performance indicators.
• Assist with workforce planning, staff development, and employee engagement initiatives.
• Handle escalations, manage operational risks, and balance competing priorities effectively.
• Partner with senior leaders to advance business growth and strategic goals.
• Develop productive relationships with customers, suppliers, and internal teams.

What the employer is seeking

• Background in an Operations Manager, Service Delivery Manager, IT Operations Manager, Senior Team Manager, or comparable leadership position.
• Proven ability to lead people and build strong, high-performing teams.
• Commercial judgment with a customer-first approach to decision-making.
• Experience introducing process improvements and operational efficiencies.
• Excellent communication and stakeholder engagement skills.
• Comfort working in a fast-moving, expanding business environment.
• Experience in technology, managed services, or professional services would be a strong advantage.

Why this role stands out

• Important leadership position with real influence across the organisation.
• Direct exposure to senior decision-makers.
• Opportunity to join a business with ambitious growth plans.
• Supportive team culture with a collaborative working style.
• Clear potential for long-term career progression.

Additional information

This position is based in Mullingar and requires full-time office attendance, five days each week. A competitive salary and benefits package is offered. For a confidential discussion, contact Claire Devine at Force Recruitment & Outsourcing.