Production Support Specialist

About the Company

OpenText is a worldwide leader in information management, known for bringing together innovation, creativity, and teamwork. The company partners with major global businesses to solve complex challenges and support the evolution of digital transformation.

With an AI-first, future-driven, and human-centered approach, OpenText places artificial intelligence at the core of its work to drive innovation and support modern digital knowledge workers.

Role Overview

As a Production Support Specialist, you will join a customer-oriented support function that provides dependable technical help for enterprise software products. The position suits someone who enjoys digging into technical issues, following a structured troubleshooting process, and understanding how product behaviour, system settings, and customer environments interact.

You will serve as a reliable contact for customers by capturing issues accurately, assessing them technically, and driving them forward efficiently to help maintain a consistent and high-quality support experience.

What the Role Involves

• Supporting enterprise-level applications and integrations in a hands-on capacity.
• Working with live customer production environments and observing system interactions.
• Building stronger skills in technical diagnosis and troubleshooting.
• Collaborating closely with experienced engineers in a team-based setting.
• Combining technical problem-solving with direct customer communication.
• Gaining practical exposure to EDI, messaging platforms, and data integration through OpenText B2B Integration Essentials, formerly known as Freeway.

Requirements

• 1 to 3 years of experience in technical support, a service desk, or another customer-facing technical position.
• Strong analytical ability and a disciplined approach to troubleshooting problems.
• Capability to connect technical symptoms with system behaviour or configuration issues.
• Good communication skills for sharing technical findings with both technical and non-technical people.
• Experience working with incident or case tracking systems and assisting customers by phone and written communication.
• Solid organisational habits, a proactive team attitude, and a strong commitment to customer service.

Additional Information

OpenText describes itself as a global community where trust matters, expectations are high, and ownership of outcomes is encouraged.

The company states that it is committed to an inclusive workplace and maintains an Employment Equity and Diversity Policy that supports an environment welcoming people of all cultures, national origins, races, colours, genders, gender identities, sexual orientations, family statuses, ages, veteran statuses, disabilities, religions, and other protected characteristics under applicable law.

If you need support or a reasonable accommodation because of a disability during the hiring process, you can contact hr@opentext.com.

Location

Cork, County Cork, Ireland