Receptionist

Role overview

This position supports the front office and business operations at a 204-bed long-term care home in Edmonton, Alberta. The role reports to the Office Manager and combines reception, clerical, administrative, and accounting support.

Key responsibilities

• Welcome visitors and respond to general enquiries in a helpful and professional manner.
• Provide administrative support by drafting, editing, and formatting letters, memos, meeting minutes, presentations, forms, and charts.
• Manage incoming calls on the main facility line and route them appropriately.
• Order office materials, keep stock levels updated, and distribute supplies to the relevant departments.
• Maintain internal files and prepare facility reports when needed, while protecting the confidentiality of financial, employee, and resident information.
• Keep accounting records up to date, including accounts payable, accounts receivable, and petty cash.
• Process payments from families, respond to billing questions from residents and families, prepare bank deposits, and manage resident trust accounts and reconciliations.
• Apply knowledge of financial services terminology in day-to-day work.
• Assist with operating budget upkeep, inventory tracking, and budget controls.
• Follow safe work procedures as directed by the Office Manager and in line with applicable occupational health and safety requirements.

Qualifications

The preferred candidate will have post-secondary education in office administration or business administration, or an equivalent background. Strong understanding of banking practices and sufficient accounting knowledge to identify correct entries is required, along with familiarity with accounts payable and accounts receivable processes. The role also calls for solid computer skills in Word, Excel, and PowerPoint, the ability to work efficiently in a busy environment, excellent time management, strong English reading and writing ability, and the capacity to follow complex written and spoken instructions. Success in this role also depends on initiative, independence, strong organization, problem-solving ability, and excellent communication and interpersonal skills.

Work arrangement

This is a part-time, onsite role.

Compensation and benefits

Compensation is competitive and will be determined based on the candidate’s skills, experience, education, and fit with the role. A broader rewards package is available and includes benefits intended to support health, financial well-being, and career development. More details are shared during the hiring process.

Additional information

Extendicare is committed to an accessible, inclusive, and equitable hiring process and can provide accommodation during recruitment and selection upon request. The company also notes that it may use AI-based tools at certain stages of recruitment, such as resume review or application screening, but every application is still reviewed by a human member of the team. This role is part of Extendicare’s mission to support quality of life for residents in long-term care communities across Canada.