Startup Program & Experience Lead

About the Company

Notion is a collaborative AI workspace designed to help teams and agents work together in one shared environment. It brings documents, projects, meetings, notes, calendar, email, and AI tools into a single place so work feels faster, more connected, and less scattered. The platform is used by millions of people, from individuals and small teams to large organizations.

Employees at Notion are expected to set the example as the company builds the future of work. The culture emphasizes craftsmanship, durable product thinking, and the belief that meaningful work remains human at its core.

Notion’s mission is not simply to launch new features, but to help shape how people collaborate in the AI era. Teams work on everything from business operating systems to AI agent workflows and automation that removes repetitive work, with the goal of giving customers more time for what matters most.

In-person collaboration is an important part of the culture. Team members are expected in the office on Mondays, Tuesdays, and Thursdays, which are designated anchor days. Some roles or teams may require additional in-office days.

Role Overview

The Startup Program & Experience Lead is responsible for shaping the startup customer journey during onboarding and the trial period. The focus is on helping startups adopt Notion successfully, stay engaged with the product, and quickly understand the value it can create for them.

Working with the Head of Startups, this role blends program management, customer experience, lifecycle engagement, and operational execution. The objective is to strengthen startup activation, engagement, conversion, and retention across the region.

This position works across Marketing, Product, Customer Success, and Partnerships to build scalable startup programs, onboarding flows, and engagement initiatives that support long-term business growth.

The role suits someone who enjoys creating systems and experiences at scale while staying close to customer needs and operational quality.

Key Outcomes

• Raise startup activation, engagement, conversion, and retention across the regional startup funnel.
• Design and run onboarding and lifecycle programs that can scale for startup customers.
• Develop startup-specific education, onboarding, and engagement experiences that help customers reach value faster.
• Spot friction in the customer journey and improve it through process and experience changes.
• Support startup campaigns, events, ecosystem initiatives, and related regional programs.
• Measure and review program results, customer behavior, and operational data to improve conversion and ARR over time.
• Contribute to the Startups 2.0 operating model by building an automated scorecard to identify high-potential startups and deliver a more high-touch experience.

Skills and Experience Needed

• Background in program management, customer experience, customer success, growth, operations, or startup-oriented work.
• Strong planning, coordination, and project management ability.
• Comfort handling several priorities and initiatives in a fast-paced setting.
• Customer-first thinking with a practical, execution-oriented mindset.
• Ability to work effectively with Product, Marketing, Partnerships, and Customer Success teams.
• Data-driven approach with the ability to recognize trends, bottlenecks, and opportunities for improvement.
• Clear written and verbal communication skills.
• Curiosity about AI and openness to using AI tools to work more efficiently and produce better outcomes.

Preferred Background

• Experience supporting startups or startup ecosystems.
• Exposure to onboarding, lifecycle, or customer engagement programs.
• Familiarity with product-led growth environments.
• Experience creating scalable operational processes or customer programs.
• Interest in AI, productivity software, and the future of work.

Additional Information

Applicants from a wide range of backgrounds are encouraged to apply. Even if your experience does not match every bullet point, you may still be a strong fit if you are a builder, align with the company’s values, and are excited about making software toolmaking widely accessible.

Notion is an equal opportunity employer and does not make hiring decisions based on protected characteristics such as race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other legally protected categories. The company also considers qualified candidates with criminal histories where allowed by law and provides reasonable accommodations to applicants and employees with disabilities or disabled veterans. If you need support during the hiring process, you can let the recruiter know.

Compensation

For roles based in San Francisco or New York City, the estimated base salary range is $174,000 to $205,000 per year. Final compensation may vary depending on location, scope of the role, and the candidate’s experience and expertise. The company also offers competitive cash compensation, equity, and benefits.

Privacy and Application Notice

By submitting an application, you acknowledge that the company and its affiliates and subsidiaries will collect and process your information in line with its Global Recruiting Privacy Policy and NYLL 144.

AI Philosophy

The company expects employees to be intellectually curious, comfortable experimenting, and eager to use AI as a practical collaborator in their work. Some roles may require deeper AI fluency, and when that is necessary it will be stated clearly in the qualifications. The expectation is that AI should be used to think better and help others build more effectively.