Operations Associate

About the Company

GFR Fund operates Chowdeck, an on-demand delivery platform serving Africa. The business helps customers place orders from their preferred vendors and facilitates the delivery of food, medicines, groceries, and other items in a smooth and efficient way.

The company culture places strong emphasis on growth, excellence, speed, and empathy. It is described as a close-knit team made up of thoughtful, skilled problem solvers who support one another’s development.

Role Overview

The company is hiring an Operations Associate to join its strategy and operations team in Abuja. This position sits at the center of daily zone operations and is responsible for keeping vendors, riders, and agents prepared and productive. The role involves a large share of operational follow-ups, data validation, issue management, and system coordination to ensure day-to-day continuity.

This is a high-intensity, fast-moving role rather than a standard office-hours position. Working hours may vary, and shifts can change as needed. It is best suited to someone ambitious, competitive, and eager to learn in a scaling tech and operations environment, with a view to developing into future leadership positions.

Key Responsibilities

• Serve as the initial point of contact for requests coming from the assigned zone and direct matters to the appropriate owner when necessary.
• Keep an eye on dashboards and communication tools to spot, rank, and address operational problems quickly.
• Help ensure riders, vendors, and agents are operationally ready and performing well through onboarding, training, scheduling, and regular checks.
• Oversee order-related exceptions and escalations, making sure they are resolved promptly and that updates are communicated clearly.
• Manage everyday operational questions and issues, escalating sensitive or high-priority matters to the Assistant Zonal Manager.
• Coordinate operational tools, resources, and assets alongside zonal leadership.
• Partner with the Assistant Zonal Manager to identify process improvements and support their rollout.

Candidate Profile

• The ideal candidate should have graduated with either a first-class degree or a 2:1 from a recognized university.
• The person should be highly driven, competitive, and ready to commit the long hours that a fast-growing startup environment may demand.
• Strong analytical thinking and quick problem-solving ability are important for success in this role.
• Applicants should be organized, meticulous, and able to manage several priorities at the same time.
• Clear and confident communication skills are needed for interacting with teammates, agents, riders, and vendors.
• A positive mindset, eagerness to learn, and the ability to stay resilient under pressure are also essential.

Preferred Experience

• Experience demonstrating excellence beyond academic performance will be viewed favorably.
• Any prior exposure to startup settings will be an added advantage.

Benefits

• Comprehensive medical coverage
• A MacBook for work use
• Supportive colleagues who are invested in personal growth
• Strong opportunities for fast career progression
• Housing support
• Lunch allowance

Additional Information

This role is based onsite in Abuja, Federal Capital Territory, Nigeria.

The position is full-time. Salary details were not specified in the source.