Application Support Specialist

Role overview

Vistas Global is looking for an Application Support Specialist to manage end-to-end functional and technical support for banking applications used across multiple digital channels. The role focuses on keeping branch banking web apps, mobile banking, retail internet banking, and corporate internet banking platforms running smoothly, securely, and with high availability.

What you will do

• Provide day-to-day operational support for business users, service requests, and application issues.
• Triage, prioritize, and resolve incidents raised in the ticketing platform while meeting SLA commitments.
• Track application health, logs, and performance indicators using APM solutions such as AppDynamics or similar tools.
• Spot unusual behavior, repeated failures, and signs of production risk through regular monitoring.
• Carry out initial root cause analysis and escalate issues with relevant findings.
• Support deployments, release rollouts, and change activities, including weekend release windows.
• Check application behavior after releases to confirm stability and proper functionality.
• Work with development, QA, and infrastructure teams during release cycles and operational events.
• Take part in patching exercises, disaster recovery drills, and database upgrade work.
• Perform functional and technical checks during infrastructure-related changes.
• Help maintain production readiness and continuity planning for the business.
• Contribute to Agile ceremonies such as stand-ups, sprint planning, and retrospectives.
• Suggest preventive actions and process improvements based on recurring issues and monitoring insights.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a closely related field.
• 3 to 6 years of experience in application support, production support, or banking application support.
• Practical understanding of Oracle SQL and MySQL, including query execution, data validation, and basic database troubleshooting.
• Working knowledge of Linux servers, command-line usage, log review, and troubleshooting.
• Basic familiarity with Java, JavaScript, and HTML for reviewing or debugging simple code issues.
• Hands-on exposure to AppDynamics or similar application performance monitoring tools.
• Knowledge of ticketing systems such as ServiceNow, Jira, or BMC Remedy.
• Exposure to banking and financial services environments is preferred.
• Awareness of omni-channel banking applications, digital banking ecosystems, APIs, and microservices is an advantage.
• Understanding of DevOps-oriented release management workflows is preferred.
• Working knowledge of Agile delivery methods and sprint-based work environments.
• Strong analytical thinking, troubleshooting ability, and preliminary RCA skills.
• Effective communication, coordination, ownership, and multitasking abilities under pressure.

Additional information

This is a full-time onsite opportunity based in Doha, Qatar. The role requires close collaboration across business, technology, QA, and infrastructure functions, with a strong emphasis on operational discipline, service stability, and customer-focused support. No salary or vacancy count was specified in the source.

Key strengths for success

• Attention to detail
• Accountability and ownership
• Team-oriented collaboration
• Customer-first mindset
• Problem-solving approach
• Time management and multitasking