Banquets Overnight Operations Manager

Overview

The Rainbow Room is a renowned New York event venue known for hosting memorable occasions since 1934. The team is looking for a capable and enthusiastic hospitality professional for a temporary overnight operations leadership role from May through July.

This position is focused on keeping banquet, guest-facing, and support spaces immaculate, organized, fully supplied, and ready for events at a high standard. The role also involves leading overnight housekeeping-style banquet support teams, managing inventory and assets, and coordinating with multiple departments to keep operations running smoothly.

Role Summary

The Overnight Operations Manager supervises Banquet House Attendants and Public Area Attendants who are responsible for cleanliness and organization across front-of-house guest areas and selected back-of-house areas. The role directs overnight assignments, oversees event readiness, maintains storage and inventory control, and ensures that equipment and linens are properly tracked and maintained.

This manager also monitors departmental spending, supports continuous staff training, and acts as the overnight contact for clients, planners, vendors, and VIP guests. The position requires a strong service mindset, attention to detail, and the ability to work in a busy, high-end hospitality environment.

Responsibilities

• Lead the overnight setup and teardown of tables, chairs, buffets, bars, and all other event equipment.
• Make sure every event space is prepared accurately, efficiently, and within required timelines.
• Keep service areas, corridors, hallways, and storage locations clean, safe, and well organized.
• Escalate equipment problems, maintenance needs, and safety issues to engineering and the relevant teams quickly.
• Oversee staffing tasks such as hiring support, scheduling, supervision, payroll oversight, training, and ongoing development of banquet attendants.
• Apply cost-control measures through proper storage, maintenance, and lifecycle management of departmental assets.
• Complete quarterly counts for furniture, equipment, chemicals, paper products, and other supplies.
• Perform weekly linen counts and match invoices with purchase orders to verify accurate billing.
• Act as the overnight contact for clients, planners, vendors, and VIP guests.
• Share event readiness updates and service requirements with banquet and catering teams.
• Identify and resolve guest service concerns to maintain a premium guest experience.
• Help clients with personal belongings, event materials, and special requests when needed.
• Inspect banquet rooms, public areas, restrooms, corridors, and service spaces daily to confirm they are clean and event-ready.
• Coordinate deep-cleaning work, including carpet maintenance and specialty cleaning.
• Manage rental linen deliveries, returns, tracking, and storage.
• Maintain accountability for all departmental equipment, linens, and supplies.

Requirements

• At least 2 years of experience in a fast-paced, upscale hospitality or event setting.
• Strong understanding of luxury banquet operations, catering workflows, and service expectations.
• Comfort using Microsoft Word, Excel, Outlook, and basic database tools.
• Fluency in English.
• Strong written and verbal communication skills with the ability to work well with guests, coworkers, and leadership.
• Prior experience with Tripleseat, Prismm, Toast, Angus, or Kronos HR is an advantage.
• Ability to handle physically demanding work, including frequent walking and standing, lifting up to 50 lbs regularly, and pushing or pulling carts and equipment up to 250 lbs occasionally.
• Comfort working in variable conditions such as limited space, changing lighting, smoke, ventilation, and extreme temperatures.
• Ability to bend, stoop, crouch, kneel, climb, balance, and perform repetitive motions as needed.
• Manual dexterity, visual acuity, hearing, and the ability to read, write, and communicate effectively on the job.
• Willingness to work in a moderately to very noisy environment.

Additional Information

This is a temporary position running from May to July. The role is full time and based onsite in New York, New York, United States.

The compensation for this role is a base salary of $75,000 to $77,500. The position is also eligible for a discretionary annual bonus and access to benefits including medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with matching contributions, wellness benefits, and other full-time employee benefits.

The stated pay range reflects factors such as relevant experience, skill set, and any required licensure, and is specific to the New York location.

The employer is committed to diversity, inclusion, and equal opportunity in hiring. Leadership and employees are expected to support inclusive practices and a respectful workplace.

This job summary is intended to describe the general nature and level of work expected. Management may change duties, responsibilities, or requirements as business needs evolve.

Employment type: Full time. Position type: Temporary (May-July).

Location: New York, New York, United States.

Brand reference: Rainbow Room.