Customer Service Assistant

Role overview

One Stop Stores Ltd is hiring a Customer Service Assistant for its Southampton store. This position sits within a busy retail setting where responsibilities change from moment to moment. The role is centered on delivering friendly, high-quality service, helping with shelf replenishment, handling payments, and keeping the shop floor presentable and well run.

You will play a key part in keeping daily store operations running smoothly, while also helping create a safe, welcoming place for customers and colleagues. The role also involves using feedback and coaching to continually improve the customer experience.

Key duties

• Provide warm, natural service and build positive relationships with customers.
• Encourage shoppers to share feedback through the customer survey process.
• Support multiple areas of the store, including tills, online orders, replenishment, vending, and stock routines.
• Apply the training you receive to work safely and follow store procedures.
• Take part in seasonal, community, and charity activities that help create an inclusive atmosphere.
• Understand store performance and contribute to achieving profit goals.
• Represent the company’s values in a professional, welcoming way.
• Record clock-in and clock-out times at the beginning and end of shifts so pay is accurate.
• Help keep colleagues and customers safe by following security rules and using protective equipment where provided.
• Follow age-restricted sales rules, including the Think 25 policy.
• Respond promptly to self-service checkout assistance requests and explain actions clearly to customers.
• Maintain a clean, tidy, and orderly sales floor, keeping aisles clear.
• Step in to run the shift when the Shift Leader and Store Manager are unavailable, if required.
• Follow all training and legal requirements to keep the store safe and compliant.
• If the store includes a Post Office Local, carry out day-to-day post office duties and pass the required Post Office financial and criminal conviction background checks; failure to pass these checks will result in withdrawal of the offer.

What the employer offers

One Stop aims to make daily life easier for local customers by offering good-value products and helpful service within a community-focused store environment. As part of a larger group, it combines the stability of a big business with the feel of a local neighbourhood shop.

The company is open to discussing flexible working arrangements and encourages applicants to talk about their needs during the application process. A range of colleague benefits is available, though the exact details are provided on the careers page.

Community engagement is a major part of the organisation’s culture. The company supports charities and local groups, and colleagues are encouraged to get involved in causes they care about. The business has raised more than £10.4 million for good causes over the last decade and has donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio.

Inclusion and accessibility

The workplace is designed to be welcoming to people from all backgrounds and experiences. The employer follows fair and respectful practices and is a Disability Confident Leader at Level 3. Reasonable adjustments are available throughout recruitment, including interviews, so candidates have an equitable chance to succeed.

The organisation also supports six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.

Important notice

The employer may close the vacancy before the published deadline if a suitable candidate is found early, so candidates are encouraged to apply promptly.