Front Desk Agent

Role overview

Rotana Hotels is seeking energetic, self-driven front office professionals who are eager to advance their careers. In this role, you will deliver polished, guest-centered service and help create a stay that feels welcoming and memorable.

What you will do

• Deliver quick, courteous, and efficient assistance to every guest, with a focus on personalized service from check-in to check-out.
• Welcome guests by name whenever possible and accompany them to their rooms so they feel expected and well received.
• Provide room and property orientation, and support guests with questions or requests related to hotel activities.
• Stay current on hotel details and nearby services, including operating hours, promotions, events, attractions, and other useful information needed to answer guest queries.
• Keep track of daily selling rates and occupancy levels.
• Handle front desk cashiering tasks accurately while following all established systems, policies, and procedures.
• Manage guest accounts throughout the stay, from arrival to departure, and ensure all incidental charges are posted correctly in the front office system.
• Protect guest privacy by ensuring confidential information is never disclosed.
• Maintain a strong understanding of hotel policies, service standards, facilities, and ongoing activities.

Qualifications and experience

The ideal candidate should hold a hospitality degree and have prior experience in a hotel front office environment. Strong written and spoken English is required, and knowledge of an additional language is beneficial. You should also bring excellent interpersonal and problem-solving abilities, good computer skills, and prior exposure to Opera would be an advantage.

Working style and personal strengths

This position suits someone who is highly customer-oriented, proactive, confident, outgoing, charismatic, and approachable. You should perform well in a busy, fast-moving setting, collaborate effectively with a diverse team, and interact comfortably with guests from different backgrounds. The role also calls for strong ownership, adaptability, teamwork, and a service-first mindset.

Core competencies

• Understanding the job
• Taking responsibility
• Respecting differences
• Customer focus
• Adaptability
• Teamwork