Housekeeper

Job Summary

This position is responsible for maintaining a neat, well-organized environment in guest rooms and apartments so that residents and guests experience a high level of comfort and satisfaction.

Key Responsibilities

• Clean and inspect the number of rooms assigned by the Housekeeping Supervisor.
• Review apartment inventories with residents at check-in and check-out.
• Make sure cleanliness, required amenities, and printed materials are arranged according to established procedures and standards.
• Flag any missing items, damage to linen, furniture, fixtures, or equipment, and any maintenance issues to the Housekeeping Supervisor or Engineering team.
• Help train outsourced room attendants on housekeeping procedures and quality standards.
• Monitor the work performance of assigned outsourced room attendants.
• Support day-to-day housekeeping operations as needed.
• Replenish guest supplies such as drinking glasses, writing materials, and bathroom essentials.
• Check that all equipment remains in proper working condition.
• Respond to residents’ service requests.
• Assist with monthly linen stock counts in the assigned area.
• Update apartment or hotel room status records.
• Handle the storage and distribution of linen and uniforms.
• Confirm that the laundry contractor meets cleanliness expectations and delivery timelines.
• Sort, count, and record clean and soiled linen items.
• Inspect laundered items to ensure they are clean and usable.
• Carry out other related duties as assigned.

Qualification Requirements

• A minimum of higher secondary education is required.
• At least 1 year of housekeeping experience is needed.
• Must be able to work with limited supervision while maintaining strong performance standards.
• Should be able to follow instructions accurately.
• Strong customer service, communication, and interpersonal abilities are essential.

Workplace Culture

The organisation emphasizes inclusivity, teamwork, mutual respect, and creating safe spaces where people can be authentic at work. Collaboration is viewed as a key driver of growth and employee success.