Intern, IT Operations Support

About the Role

Marina Bay Sands is looking for an IT Operations Support Intern to join its on-site team in Singapore. This position offers the chance to work with experienced professionals in a fast-paced environment while supporting daily technology operations and end-user device management.

Key Responsibilities

• Manage daily incident and service request tickets through the company’s ticketing platform.
• Prepare laptops and desktops by imaging devices using approved tools such as SCCM.
• Install required software through standard deployment utilities such as SCCM.
• Apply Windows updates and patches using company-approved systems.
• Set up and install hardware and peripherals at user locations, including monitors, keyboards, printers, scanners, and other client equipment.
• Diagnose PC hardware and software issues and research practical fixes.
• Carry out troubleshooting for desktop and computer software/hardware problems.
• Support the physical rollout and movement of devices such as monitors, laptops, desktops, printers, and mobile devices.
• Provide daily ticket status updates to the team lead.
• Take on any additional duties assigned by the company as needed.

Requirements

• You must be a full-time matriculated student.
• The internship must count toward your school’s graduation requirements.
• Hands-on experience with diagnostic tools and troubleshooting utilities is required.
• You should be open to working rotating shifts, including mornings, afternoons, overnight schedules, weekends, and public holidays.
• Strong customer service and communication skills are important.
• You need to maintain a neat, professional appearance because the role includes interaction with guests.

Additional Information

Marina Bay Sands states that it is committed to diversity, equity, and inclusion and aims to provide equal opportunities as it grows its workforce in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, and standards of conduct and business ethics.