Internal Sales Midvale

About the role

Site Ware Direct has been supporting the Mining, Construction, and Oil & Gas sectors with workwear, PPE, barricading, and safety equipment since 2004. The business is focused on understanding each customer’s safety needs and delivering competitive pricing, dependable turnaround times, and responsive support that makes procurement straightforward.

This position is designed to provide strong administrative and customer support to the sales team while maintaining a professional, helpful approach with the client base.

Why join the team

• Opportunities for training and skill development
• Employee discounts
• Family-owned business with a strong emphasis on teamwork and unity
• On-site parking available
• Small team environment with room to contribute to business growth

Key responsibilities

• Handle customer questions by phone and email, take and process orders, and resolve issues independently with prompt responses
• Follow up on sales leads, quotations, and sample deliveries with customers
• Complete customer-related administrative tasks on the same day they are received
• Maintain the customer database accurately and consistently
• Answer incoming calls in a courteous and efficient way
• Support the sales team with processes and day-to-day procedures
• Prepare all paperwork professionally and ensure it is completed on time

General expectations

• Arrive on time and work the scheduled hours as required
• Organise tasks so the most important business priorities are handled quickly and to a high standard
• Contribute to a positive and supportive workplace culture
• Show strong interpersonal and communication skills
• Carry out the duties listed in the role and any other tasks needed by the business
• Meet all employment obligations
• Act in good faith and help protect the business’s best interests

What the successful candidate should bring

• A proactive attitude and genuine interest in the role and team goals
• Ability to work effectively in a busy, fast-moving environment
• Excellent communication and relationship-building skills
• Strong computer literacy, including the Microsoft Office suite
• Accurate and efficient data entry ability
• At least 2 years of customer service experience is preferred

Skills and experience

• Advanced computer skills, including Microsoft Office
• Accurate data entry
• Customer service experience
• Accounts payable or accounts receivable knowledge
• Accounting qualification is an advantage
• Experience using NetSuite is preferred
• Sales administration
• Customer follow-up
• Phone and email communication
• Time management
• Problem solving

How to apply

If you match the requirements and would like to contribute to a company that values quality in everything it does, submit your application through the standard application process and the team will be in contact.