Logistics & Operations Assistant

About the Company

Valatam is a team that brings together bilingual talent across Latin America and matches them with global clients. The company highlights its people-first culture and notes that it has earned Great Place to Work certification for the 2025–2026 period.

Role Overview

This is a full-time remote position for someone who performs well in busy, high-throughput settings and can handle administrative and operational work independently with strong accuracy. The role supports a growing commercial services business across multiple functions such as operations, billing, and customer communication. Working hours are 6:00 AM to 2:00 PM PT, which is 9:00 AM to 6:00 PM EST.

Key Responsibilities

• Manage and track administrative work across several departments, making sure every request is completed within the expected timeline.
• Enter data carefully and keep CRM records and internal systems up to date.
• Handle incoming questions from customers and team members through email and chat in a prompt, professional way.
• Organize schedules, follow-ups, and supporting documents so daily operations stay on track.
• Keep customer records, notes, and files well structured, easy to find, and current.
• Draft customer-facing reports and documentation that are clear and free from errors.
• Spot possible issues, delays, or blockers early and pass them to the right coordinator or point of contact.
• Take on other related administrative or operational tasks as needed.

Requirements

• Strong fluency in English at C1/C2 level, plus Spanish.
• Two to five years of experience in operations, administrative support, or customer-facing roles.
• Comfort with working on your own while balancing several priorities at once.
• Ability to make practical decisions and work through processes that may be incomplete or changing.
• Experience with tools such as Asana, Notion, Trello, or similar platforms is an advantage.
• Solid working knowledge of Google Workspace and Microsoft Office.
• Strong communication skills along with a problem-solving mindset.
• A quiet home office setup, stable internet of at least 10 Mbps download and 2 Mbps upload, and a backup connection.
• Bachelor's or Associate's degree is preferred.

Benefits

• Pay equivalent to USD 696 to 1,044 per month, based on experience.
• Annual salary increases.
• Optional client bonuses, with around 80% of clients typically offering year-end bonuses.
• 7 U.S. federal holidays plus 4 paid PTO days.
• Monthly medical insurance stipend after eligibility requirements are met.
• Birthday and anniversary bonuses, plus a gym and wellness allowance.
• Unlimited online fitness classes, company events, and Christmas celebrations.

Core Values

The role aligns with the company values of ACTION, CARE, OUTSTANDING, DEPENDABLE, and ENERGY. The team emphasizes getting work done, supporting others, maintaining high standards, honoring commitments, and bringing positive energy each day.

Important Note

For the first four months of employment, candidates must be available to work from the listed countries and should not have any travel plans. This requirement is meant to support a smooth onboarding period and ensure new hires can fully focus on their responsibilities. If you already have a trip scheduled during the next four months, you are asked to apply after returning.