Sales Representative

About the Role

This position sits within a people-centered workplace culture where employee engagement, trust, and open communication are emphasized. The role is based in Dammam, Eastern Province, Saudi Arabia, and focuses on driving sales performance while building strong customer relationships and supporting commercial growth.

Key Responsibilities

You will be responsible for developing business opportunities, managing customer relationships, and supporting the sales process end to end.

• Meet and surpass targets for sales, profitability, and collections.
• Build and maintain a strong and reliable customer base.
• Work closely with customers to understand their needs and recommend suitable solutions.
• Conduct on-site product demonstrations and confirm product fit for customer requirements.
• Identify upcoming projects early and act on potential business opportunities in advance.
• Share customer feedback with management, especially technical input that may affect product or service decisions.
• Carry out proper checks on new customers before onboarding and complete the required customer profile documentation.
• Maintain a strong after-sales experience and respond quickly to customer issues.
• Handle complaints promptly and work toward practical and satisfactory resolutions.
• Follow the company warranty policy accurately.
• Coordinate regularly with consultants and contractors.
• Clearly communicate credit terms and payment conditions to customers.
• Support the debt collection process when required.
• Ensure all sales records and supporting documents are complete, particularly where receivables may become doubtful and legal action could be needed.
• Arrange product procurement through the Central Logistics Coordinator or Regional Sales Manager as needed.
• Make sure goods are delivered to customers on time.
• Provide necessary documents such as quality certificates, data sheets, and brochures when required.
• Ensure invoices and related documents reach customers without unnecessary delay.

Requirements

• A bachelor’s degree or equivalent background in Civil Engineering, Chemical Engineering, Industrial Engineering, BA, BBA, or another related field.
• At least 4 years of relevant experience.
• Strong written and spoken communication skills in both English and Arabic.
• Arabic native or bilingual speaker profile preferred.
• Good working knowledge of computers, including MS Office, internet applications, and inventory software.
• Ability to collaborate effectively in a multicultural, multi-gender team environment.
• Sensitivity to cultural and ethnic differences.
• Strong ability in planning, analysis, and organization.
• Capability to understand the operating environment, interpret situations, and anticipate business needs.
• Self-driven mindset with solid problem-solving ability.
• Knowledge of the facade and curtain wall market.
• Excellent negotiation, interpersonal, teamwork, and team-building skills.
• Comfortable working under pressure.

Compensation

The employer states that salaries are competitive and benchmarked against the local market. Pay is set according to the role’s scope and responsibilities, as well as the candidate’s relevant skills, education, and training, in line with applicable laws and fair pay practices.

Additional Information

This is a full-time onsite role in Dammam, Saudi Arabia.