Supply & Logistics Coordinator

About Nabu Casa

Nabu Casa is the organization behind Home Assistant, a leading open-source smart home platform utilized by millions of households globally. Founded to ensure the project's long-term viability, Nabu Casa partnered with the Open Home Foundation in 2024 to champion various open-source initiatives. Our core values of privacy, choice, and sustainability permeate all aspects of our operations and product development.

As a self-funded entity without external investors, our revenue streams from Home Assistant Cloud subscriptions and hardware sales ensure our focus remains solely on our employees and users. We are also dedicated to supporting other open-source projects, including those in hardware, standards, and voice technology.

The Role

Nabu Casa is seeking a Supply Chain Coordinator to manage the complete lifecycle of our hardware products, from manufacturing partners through to distribution channels and end-users. This role is critical for maintaining the reliability of our global hardware distribution to a dedicated community.

You will be responsible for the daily operations, including purchase order management, manufacturer liaison, logistics oversight, distributor support, inventory control, and RMA processing. A key aspect of this position will be to develop and formalize these operational processes into documented, repeatable procedures.

As part of our ongoing expansion, we are strengthening the Commercial team with strategic hires to support the next phase of Nabu Casa's international operations and partner network. This position will be instrumental in scaling our global hardware operations across diverse regions and distribution channels.

We are hiring due to rapid growth and the need for dedicated ownership to ensure scalability. You will be empowered with significant autonomy from the outset, taking charge of resolving urgent issues such as shipment delays, distributor emergencies, or stock allocation challenges.

Collaboration will be key, working closely with the Global Channel Manager, Hardware team, and Finance team, as well as directly with manufacturers, distributors, and logistics providers. You will be an integral part of the Commercial team, reporting to the VP Commercial based in Norway.

Why This Role and Why Now

• Own a Function, Not a Task: This is an opportunity for individuals with prior logistics or supply chain coordination experience in more structured environments to take full ownership of an entire function. Success is defined by the seamless operation of the supply chain with minimal day-to-day oversight from senior management.
• Build and Structure: As a lean organization with minimal established processes, you will be instrumental in introducing best practices, documenting them as Standard Operating Procedures (SOPs), and shaping the future of this function as the company grows.
• Operational and Strategic Impact: Beyond managing daily operations, you will analyze forecast data to inform purchasing decisions and leverage modern tools, including AI-assisted workflows, for enhanced efficiency.
• AI-Powered Support: We utilize AI as a tool to augment our team's capabilities, not to replace them.
• Stable and Mission-Driven: As a profitable company funded by our community, you will contribute to a product that reaches millions of homes, aligning with strong values of privacy, choice, and sustainability.

What You'll Do

• Oversee the complete supply chain for hardware products, from manufacturers to distributors across various international regions.
• Initiate and manage manufacturer purchase orders, meticulously tracking them through to final delivery.
• Engage directly with manufacturers to manage lead times, production schedules, shipment planning, and address any emergent issues.
• Provide comprehensive support to distributors, including order coordination, delivery status updates, and prompt issue resolution.
• Maintain accurate order flow, inventory levels, and data within the NetSuite ERP system.
• Manage partial deliveries, strategic stock allocation across regions, and overall inventory coordination.
• Coordinate global logistics operations in partnership with freight forwarders and logistics providers.
• Administer the end-to-end RMA process, encompassing coordination, root-cause analysis, and reconciliation with manufacturers.
• Analyze forecast data and current inventory levels to guide strategic purchasing decisions regarding order timing and quantities.
• Develop and maintain comprehensive standard operating procedures and essential supply chain documentation.
• Proactively identify operational bottlenecks and implement continuous improvements to optimize the supply chain as the company scales.
• Collaborate effectively with the Hardware, Commercial, and Finance teams to ensure seamless alignment.

What You Need To Have

• A minimum of 4 years of experience in supply chain, logistics, purchasing, or operations, with demonstrable hands-on responsibility.
• Direct experience in managing manufacturer relationships, including placing and overseeing purchase orders, and coordinating lead times and production schedules. Prior experience with manufacturers in Asia is highly desirable.
• Proficiency in communicating with international manufacturing partners, particularly in Asia, understanding professional etiquette and appropriate communication styles.
• A practical understanding of inventory management principles, stock allocation strategies, and handling partial deliveries, with a proven track record of resolving these challenges.
• Experience in coordinating international shipping and logistics operations.
• Familiarity with an ERP system (such as NetSuite, SAP, or Odoo) and confidence in managing purchase orders and deliveries within such a system.
• A history of establishing structure, including documenting processes, creating SOPs, and enhancing workflows, ideally drawing from experience in companies with robust supply chain practices.
• The ability to work autonomously with a high degree of ownership in a dynamic, fast-paced environment with minimal formal structure.
• An analytical approach, with the capability to utilize reporting and forecast data to inform decision-making.
• Strong organizational, problem-solving, and communication abilities.

It Would Be Great If You Also Have

• Specific experience utilizing NetSuite.
• Background in hardware, consumer electronics, or e-commerce operations, particularly with direct manufacturer engagement.
• Familiarity with AI tools and automation workflows.
• Experience supporting distributor or channel operations.
• Personal experience with Home Assistant and an appreciation for open-source, community-driven products.

What We Offer You

Nabu Casa operates as a fully remote company, enabling employment for individuals worldwide. You will be employed as a regular salaried employee in your country of residence, with no work visa requirements. This is a full-time position requiring 40 hours per week. While there isn't a fixed daily schedule due to our remote nature, we aim for at least three hours of overlap during the workday for effective team communication. You will join the Commercial team and report to the VP Commercial, located in Norway (UTC+01:00 / +02:00).

Central to Nabu Casa's philosophy is the well-being of its employees. We provide all legally mandated benefits for your country of residence. Additionally, we ensure a baseline of benefits for all employees globally:

• Five weeks (25 days) of paid annual leave.
• Fourteen days of paid sick leave, provided if your local laws classify them as unpaid.
• Six weeks of paid and six weeks of unpaid parental leave within the first year post-birth, with Nabu Casa covering any shortfall if local laws provide less.
• A budget for home office equipment upon commencement, with the option to retain the equipment after three years.
• A monthly allowance for smart home devices to stay current with the latest technology.
• A 50% reimbursement for your home internet connection costs.
• The opportunity to dedicate work time to maintaining existing Home Assistant-related side projects.

Nabu Casa strives to offer a total compensation package at the 75th percentile of local market rates for the role, seniority, and location. For primary operating countries, approximate annual compensation ranges are:

• Greece: 34,000 - 46,600 EUR
• Hungary: 15,000,000 - 19,600,000 HUF
• Italy: 49,100 - 67,100 EUR
• Poland: 260,000 - 330,000 PLN
• Portugal: 44,500 - 59,700 EUR
• Romania: 178,000 - 221,000 RON
• Spain: 49,000 - 68,000 EUR
• UK: 56,200 - 74,000 GBP

For other countries, compensation will be discussed during the initial interview.