Support Operations Expert

About the role

This opportunity is with Mercor, a company that connects top-tier creative and technical professionals with leading AI research labs. The organization is based in San Francisco and is backed by investors such as Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Role overview

The position is for a customer success and support operations evaluator working remotely on a contract basis. The work centers on reviewing AI-generated materials, spotting quality issues, and helping improve the output through clear written feedback.

Key responsibilities

• Assess AI-created work using domain-specific quality standards.
• Spot factual mistakes, visual issues, and formatting or presentation problems in documents, spreadsheets, and slide decks.
• Write precise, organized feedback that can be used to refine AI outputs.
• Coordinate with internal teams to help maintain a high standard of delivery.
• Handle tasks independently and asynchronously while meeting deadlines.

Required qualifications

Candidates should have at least 5 years of relevant professional experience in customer success or support operations. Strong English fluency is required, either native-level or professional. The role also calls for advanced proficiency in Microsoft Office and Google Workspace, with special emphasis on Google Slides.

Preferred background

A master's degree or higher from a well-regarded institution is preferred.

Compensation

The pay range for this contract role is $80 to $120 per hour.

Application process

The application flow is expected to take about 20 to 30 minutes and includes three steps: uploading a resume, completing an AI interview based on the resume, and submitting the application form.

Support information

If applicants need guidance about the interview process or platform details, they can refer to the provided talent documentation. For support, the contact email listed is support@mercor.com.

Additional note

The hiring team reviews applications every day, and candidates must finish both the AI interview and the remaining application steps to be considered.