Technical Support Specialist

About Gartner IT

Gartner IT is a team of skilled technology professionals focused on building inventive digital solutions that help colleagues and clients succeed. The group has a wide-reaching impact across the organization by delivering modern technology that supports Gartner’s business. The culture emphasizes continuous innovation, outcomes that matter, and the belief that strong ideas can come from anyone on the team.

Role Overview

The Technical Support Specialist handles second-line technical support by investigating and resolving issues escalated from the Help Desk. The role is responsible for meeting Gartner service standards and SLA targets for associates working in local or regional offices as well as those working remotely. In addition, this position contributes technical expertise to projects, site visits, and Gartner events.

Key Responsibilities

In this role, you will troubleshoot hardware and software problems, gather information to identify practical solutions, and help keep Gartner associates and systems running around the clock. When needed, you will also visit remote offices to provide on-site assistance, resolve technical issues, and build positive working relationships with associates. A major part of the job involves managing company assets across their full lifecycle so deployments remain efficient. You will support IT services at events and symposiums by coordinating with event managers and staff, making timely decisions that support client satisfaction. You will also ensure service requests, incidents, and related activities are recorded accurately, routed appropriately, communicated clearly, and used to drive issue resolution and process improvement.

Required Experience and Skills

The position calls for a bachelor’s degree, or an equivalent foreign qualification, in Computer Science or a closely related area. Candidates should bring at least 1 year of client service experience and 1 to 3 years of experience in an entry-level technical support function. A solid understanding of networking basics, including servers and LAN/WAN environments, is required. Experience with help desk ticketing or call logging systems and standard Microsoft products and platforms is also expected. Strong troubleshooting ability, clear verbal and written communication, the capacity to work independently with people across the organization, and excellent customer service skills are essential.

What Gartner Offers

Gartner provides a competitive salary, generous paid time off, and additional benefits. The company also offers world-class sales training and skill-building programs, a collaborative and inclusive team environment, and opportunities for professional growth and long-term career development. The organization operates with a flexible hybrid work model, combining virtual work when appropriate with in-person collaboration in a purposeful and engaging environment.

About Gartner

Gartner helps leaders shape the future by delivering expert analysis and bold ideas that give enterprise decision-makers practical, objective guidance. Founded in 1979, the company has grown to 20,000 associates worldwide, supporting more than 13,000 client enterprises across approximately 90 countries and territories. Gartner values curiosity, energy, drive, teamwork, and high performance. The company is also deeply engaged in the AI landscape, helping clients use artificial intelligence to create meaningful business impact.

Equal Opportunity and Accommodation

Gartner is committed to equal employment opportunity for all applicants and employees, regardless of protected characteristics such as race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, or veteran status. The company also welcomes applicants with disabilities and offers reasonable accommodations where needed. Candidates who need assistance with access to the career webpage may contact Human Resources at +1 (203) 964-0096 or email ApplicantAccommodations@gartner.com.

Additional Information

Job Requisition ID: 111433. Applicants are asked to review and agree to the applicable country or regional recruitment notice before submitting an application. For smoother navigation during the application process, the back button within the application should be used rather than the browser back arrow.