Client Operations Coordinator

Role overview

DopeTech creates white-label technology for cannabis retail businesses, including mobile apps, websites, and in-store kiosks that dispensaries use to connect with customers, run promotions, and increase sales under their own branding. The team supports a growing group of retail partners across the country, and because it is a compact organization, each person’s contribution has a noticeable impact.

The company is looking for a Client Operations Coordinator to help run the client services side of the business. In this role, you will sit at the center of communication between dispensary partners, the development team, and internal support resources, making sure projects stay on schedule, partner configurations remain accurate, and clients receive responsive support.

This opportunity is well suited to someone who is highly organized, detail-focused, comfortable juggling different tasks, and quick to learn new software. A technical background is not required. What matters most is resourcefulness, strong communication, and a willingness to learn. You will work closely with the COO and have room to take on more responsibility over time.

What you'll do

• Assist with client onboarding by helping new dispensary partners get set up, collecting the assets and details required, and guiding them through the launch of their app, website, and kiosk.
• Help set up and verify partner apps by configuring themes, content, and settings, then testing functionality to catch problems before partners encounter them.
• Keep support materials current by updating help articles, FAQs, and onboarding documents in the support hub.
• Work with the development team by submitting, sorting, and tracking bug reports and feature requests in Linear.
• Handle partner questions and escalations as a dependable first contact, resolving issues where possible and passing the rest to the appropriate team member.
• Assist with marketing and platform tools by helping partners use in-app marketing and engagement features and supporting internal tools when needed.
• Maintain organized records and documentation by keeping client information updated, tracking project progress, and documenting procedures so everyone stays aligned.

Requirements

• One to two years of experience in a coordination, client services, support, operations, or closely related role.
• Strong organizational habits and a sharp eye for detail.
• Ability to learn new tools and software independently and quickly.
• Professional written communication skills, especially in email and chat.
• A proactive mindset and patience for troubleshooting and problem-solving.
• A dependable home office setup and the self-management needed to work effectively in a remote role.

Nice to have

• Background or familiarity with the cannabis industry, or experience supporting retail or dispensary clients.
• Experience using Notion, Linear, Slack, or help desk/knowledge base software.
• Exposure to mobile app configuration, QA testing, JSON, CMS tasks, or basic technical troubleshooting.
• Experience in customer support or account coordination within a SaaS or technology company.

Compensation and work arrangement

This is a full-time remote position open to candidates anywhere in the United States. The compensation is $24–28 per hour, which annualizes to approximately $50,000–$58,000, depending on experience.

Additional information

The role reports to the COO and is intended for someone who is comfortable learning on the job, collaborating across teams, and gradually taking on more ownership over time.