Client Solutions Manager, Performance & Expansion, Marketing Solutions

About LinkedIn

LinkedIn is the world’s largest professional network, dedicated to creating economic opportunities for every member of the global workforce. Our products empower individuals to build connections, discover career prospects, acquire essential skills, and gain valuable insights daily. We are also committed to fostering the growth of our employees through dedicated investment in their development. We strive to cultivate a culture founded on trust, care, inclusion, and enjoyment, where everyone can achieve success.

Join us to reshape the future of work.

Job Description

This position is based in New York, Chicago, Detroit, or San Francisco. Our approach to flexible work at LinkedIn is rooted in trust and optimized for culture, connection, clarity, and the evolving needs of our business. This role operates on a hybrid model, involving work from both home and a LinkedIn office on designated days, as dictated by team requirements.

LinkedIn Marketing Solutions: We equip businesses with a suite of advanced products, including native advertising and programmatic channels, to achieve their marketing ROI objectives. We are actively investing in the Content Marketing ecosystem through thought leadership initiatives to capitalize on market opportunities.

LinkedIn Marketing Solutions is seeking a Client Solutions Manager to oversee relationships with clients in our growth mid-market segment. This role requires a strong understanding of online media, excellent communication and relationship-building skills, and analytical capabilities to provide campaign intelligence and strategic consultation. The ideal candidate will identify opportunities for LinkedIn to deliver greater value to our clients. Success in this role is measured by the ability to build, nurture, and collaborate with clients, as well as drive incremental revenue. The Client Solutions Manager must be adaptable, capable of managing multiple clients, campaigns, and projects concurrently.

In collaboration with Account Executive(s), the Client Solutions Manager will:

• Cultivate client relationships and gain a deep understanding of their business goals to deliver exceptional customer engagement.
• Proactively analyze and optimize client advertising campaigns and marketing programs, offering strategic recommendations to meet client objectives.
• Provide guidance and training on targeting, implementation, optimization, and reporting.
• Support customer education through a robust onboarding experience and ad-hoc training needs.
• Stabilize performance and drive revenue growth from new advertisers through proactive optimizations and upsells.
• Utilize technology to deliver performance-driven marketing solutions.
• Offer expert advice on creative and content development to maximize performance and delivery.
• Collaborate effectively with cross-functional teams including sales, marketing, finance, technical support, product, product marketing, and insights to ensure client success, troubleshoot campaigns, and guarantee error-free execution.
• Act as the voice of the customer by working with product teams to influence campaign management tools and ensure customer needs are met.
• Co-develop strategic plans for your client portfolio with your Account Executive.
• Leverage data and insights to demonstrate advertising value, prove ROI, and recommend optimizations and further investment.
• Foster innovation by regularly sharing ideas and best practices with colleagues and management.
• Embrace a learning culture to enhance professional development as a sales professional and colleague.

Qualifications

Basic Qualifications:

• A minimum of 3 years of experience in advertising, marketing, or sales.
• At least 2 years of experience in media sales, digital media account management, or auction-based/programmatic campaign management and optimization.

Preferred Qualifications:

• Bachelor's degree or equivalent practical experience.
• Proven ability to comprehend marketing and digital media metrics.
• Capability to conduct regular forecasts and generate reports.
• Strategic thinking skills with a demonstrated history of achieving results by aligning customer challenges with data-driven products and solutions.
• Solid understanding of internet advertising technology and marketing automation.
• Familiarity with the digital industry landscape.
• Excellent time management, prioritization, and deadline-driven work ethic with minimal supervision.
• Strong customer engagement and stakeholder management abilities, with ownership of agency and client relationships.
• Skill in developing insight-backed narratives for strategic storytelling and investment recommendations.
• Ability to work autonomously and collaborate effectively across teams.
• Demonstrated commitment to understanding and prioritizing customer needs.
• Enthusiasm for adopting AI and emerging tools to boost efficiency and impact.
• Proficiency with sales planning and CRM tools.

Additional Information

Equal Opportunity Statement: We value diverse perspectives and backgrounds and are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Accessibility: LinkedIn is committed to providing an inclusive and accessible experience for all job seekers, including individuals with disabilities. We aim to foster an environment where everyone can succeed. If you require reasonable accommodation during the job search, application, or interview process due to a disability, please contact us with your specific request.

Pay Transparency: As a federal contractor, LinkedIn adheres to Pay Transparency and non-discrimination provisions.

Data Privacy: Please refer to the candidate portal for information on how LinkedIn handles personal data and for compliance posters.

San Francisco Fair Chance Ordinance: LinkedIn will consider qualified applicants with arrest and conviction records for employment, in accordance with the San Francisco Fair Chance Ordinance.