Loan Processor

Role overview

This position is for a Loan Processor supporting mortgage lending operations for a national home lender. Working from the Austin, Texas area in a remote setup, the role is responsible for reviewing mortgage applications, confirming the accuracy of submitted information, and preparing a complete file for underwriting and closing.

The role also serves as the main point of contact among the loan officer, loan officer assistant, realtors, builders, and customers. The broader organization is centered on making home lending straightforward, supportive, and customer-friendly, with a strong emphasis on teamwork, service quality, and community impact.

About the company

The employer is a people-focused mortgage lender established in 1986 and operating as part of a diversified financial services group. The company supports home loan customers across the United States and offers a wide range of mortgage products, including purchase, renovation, refinance, and reverse mortgage solutions.

The workplace culture is described as encouraging, collaborative, and empowering, with recognition for strong performance and employee experience. The company highlights its national reach, high customer satisfaction, and reputation for service excellence.

Core duties

The Loan Processor works under the guidance of the Branch Manager, Operations Manager, and/or Processing Supervisor. The position ensures mortgage loan files are fully reviewed, verified, and organized so they can move efficiently through underwriting and closing.

Award-winning culture and company highlights

• Founded in 1986
• Part of Hilltop Holdings Inc. (NYSE: HTH)
• Ranked #11 in 2023 for Top Retail Volume by Scotsman Guide
• Ranked #15 in 2023 for Top Overall Volume by Scotsman Guide
• Offers more than 400 purchase, renovation, refinance, and reverse mortgage products
• Licensed nationally across all 50 states
• Recognized as a 2023 Best-in-Class Lender in four categories by MortgageCX
• Branches operate in 42 states
• Reported 96% customer satisfaction
• Maintains a 4.9 average Google star rating nationwide
• Has more than 22,000 five-star Zillow reviews

Additional notes

This role is associated with the Retail Operations team, whose focus is to keep mortgage application processing smooth, efficient, and service-oriented. The team supports loan origination and fulfillment while helping the broader production function close more loans.

Application details

Location is listed as Austin, TX, with remote work indicated.

No salary, vacancy count, start date, or application deadline was provided in the source.