Operations Manager

About the Role

This position is responsible for guiding and growing a team that delivers full-cycle sourcing and planning for pharmaceutical meetings. The role supports client service, operational performance, and financial outcomes across one or more accounts, while managing team leaders and their teams through sourcing, contracting, planning, onsite delivery, and budget control.

You will typically oversee around 5 to 35 direct and indirect reports. A major part of the role is developing people through coaching, performance management, and capability building, while also helping clients, coordinating training efforts, and leading special initiatives that improve program performance and efficiency.

The organization offers an inclusive, collaborative environment where ideas are valued and travel is viewed as a positive force for impact.

Key Responsibilities

• Strengthen account profitability by reviewing forecasts, checking cost assumptions, and approving monthly settlements.
• Make sure event-level financial records are accurate and submitted on time, including invoicing and reporting.
• Track profitability indicators such as labor, commissions, and margins, then adjust operations to stay aligned with business targets.
• Help grow the business by validating costs, supporting proposals, and spotting opportunities to improve margins and expand accounts.
• Study performance data and trends to improve forecasting, planning, and overall program results.
• Act as a strategic partner throughout the client journey, from onboarding to execution and post-event review.
• Develop and sustain strong relationships with clients and suppliers, and lead meetings, presentations, and business reviews.
• Resolve client issues, reduce risks, and put service recovery and continuous improvement actions in place.
• Lead the team by hiring, onboarding, coaching, training, and managing performance while promoting an inclusive workplace.
• Maintain operational consistency by improving processes, managing resources, ensuring compliance, and supporting key administrative work and special projects.

Requirements

• At least 5 years of leadership experience managing pharma meetings teams, with a history of building strong-performing organizations.
• Proven ability to coach, develop, and improve team performance.
• Strong hands-on knowledge of pharma meetings sourcing and planning, along with related tools such as Cvent and program management systems.
• Good understanding of healthcare compliance, including Open Payments, the Sunshine Act, and transfer of value rules.
• Experience leading organizational change, improving processes, and increasing operational efficiency.
• Strong client-facing skills with the ability to build relationships at both meeting and senior executive levels.
• Excellent written and verbal communication and presentation abilities.
• Capability to manage several priorities at once and perform well in a fast-moving, client-focused environment.
• Solid commercial judgment, including knowledge of financials, contracts, service level agreements, and analytical problem-solving.
• Bachelor’s degree is required; MBA is preferred.
• Professional certifications such as CMP are an advantage.
• Willingness and ability to travel up to 25%.

Compensation and Benefits

The role offers a base salary range of $81,900 to $152,100 per year in the United States. Pay may vary depending on the scope of the role, complexity, experience, skills, knowledge, and work location.

In addition to base pay, this position is eligible for a discretionary annual bonus based on company and individual performance.

Benefits may include health and welfare coverage, retirement programs, parental leave, adoption assistance, wellbeing resources, travel discounts, learning access, leadership development, and other employee programs, subject to country eligibility.

Additional Information

All qualified applicants are considered without discrimination based on age, sex, gender identity or characteristics, pregnancy or related conditions, race, color, citizenship, religion, disability, or any other protected characteristic.

Reasonable accommodation is available for qualified individuals with disabilities during the hiring process. Applicants should inform the recruiter if accommodation is needed.

There is also a notice about additional disclosures under the LA County Fair Chance Ordinance, and a recruitment privacy statement explains how applicant data is protected.

Applicants do not need to satisfy every requirement to be considered. Candidates who are passionate about the mission and believe they can contribute meaningfully are encouraged to apply.

Work location is the United States, with travel required up to 25%.