Senior Client Advisor

About the role

Tiffany & Co., a heritage luxury house dating back to 1837, is known for exceptional craftsmanship, timeless design, and a longstanding focus on quality. In this position, you will represent the brand by delivering premium customer service, using product knowledge and thoughtful selling techniques, and maintaining proactive follow-up with clients.

The role calls for a strong sales mindset, the ability to build and nurture client relationships, and a commitment to meeting and surpassing personal sales, clienteling, and performance goals. You will also help coach fellow team members to improve sales outcomes, while supporting store opening and closing routines and contributing to the smooth operation of the sales floor. This opportunity is based at the Sydney Airport store in Mascot, New South Wales.

Responsibilities

• Work toward an assigned annual net sales target by building meaningful customer relationships and delivering the Tiffany customer experience to the highest standard.
• Guide shoppers through merchandise choices by using consultative selling methods and the brand’s training standards.
• Create personalized interactions that strengthen customer engagement.
• Apply clienteling practices that encourage repeat visits and ongoing loyalty.
• Represent the luxury image of the brand through polished presentation and professional conduct.
• Resolve customer concerns and complaints in a timely, service-oriented manner.
• Contribute actively to the store team and support business initiatives across the company.
• Follow all workplace health and safety procedures and help maintain a safe environment for yourself and others.
• Coach and mentor Client Advisors to help them meet their individual sales objectives.
• Assist management with opening and closing activities and help ensure the sales floor runs effectively.

Requirements

• At least 2 years of retail experience, ideally in jewelry.
• Prior experience in high-level selling and client engagement.
• Strong ability to identify issues and solve problems effectively.
• Excellent customer service standards and a professional service ethic.
• Clear verbal and written communication skills.
• Comfort with computers and common tools such as Word, Excel, and CRM systems.
• Willingness to work flexible hours, including evenings, weekends, and public holidays.
• Experience in a luxury retail setting.
• Previous senior sales experience.
• Gemology certificate or diploma preferred.

Perks and benefits

• Competitive salary with employee merchandise benefits and milestone gifts.
• Supportive, energetic, and high-performing team culture.
• A workplace centered on collaboration, innovation, wellbeing, and growth.
• Career growth opportunities within LVMH, a global luxury group.
• Ongoing training and individual skill-building opportunities.
• Mentorship from an experienced management team.
• Opportunities for global networking and cross-team collaboration.
• Wellbeing support plus charitable giving and volunteering initiatives.
• Positive, vibrant, and socially connected team environment.

About Tiffany & Co.

Tiffany & Co. is a globally recognized luxury jewelry brand associated with elegance, inventive design, fine craftsmanship, and creative excellence. Over nearly two centuries, the company has built a legacy of celebrated designs, romantic symbolism, and exceptional service.

Employees are expected to stay curious about new collections, cultures, and changes in the luxury market, while maintaining very high standards in everything they do. The brand values kindness, professionalism, and a deep commitment to delivering memorable client experiences. Every interaction is expected to reflect the Tiffany Experience: making personal connections, creating tailored experiences, and honoring the brand’s legacy.

Workplace expectations

This position requires a flexible schedule, including coverage on evenings, weekends, and public holidays. It also involves store-floor leadership support, opening and closing duties, and responsibility for maintaining a safe and compliant work environment.