Shift Lead

Role Overview

This position supports store operations in the absence of store management, ensuring the location opens and closes properly, systems are started on time, cash procedures are completed correctly, and the sales floor and stockroom are ready for the business day. The role also includes managing the back door for deliveries.

Customer Experience

The Shift Lead is expected to greet customers and patients warmly, offer helpful service, address questions, and resolve concerns to create a positive shopping experience. The role also involves setting the standard for customer service behaviors across the team, including courtesy, eye contact, proactive assistance, and staying with the customer until their needs are fully met.

Operations

This role carries responsibility for holding store keys and operating the store independently when required. It includes coaching team members through warehouse and vendor ordering activities, handling sales transactions accurately, and managing tasks such as scanning corrections, price checks, missing items, price updates, and voids.

Support is also required for order exception review, reverse logistics such as returns and empty packages, display setup and resets, inventory accuracy, outdate compliance, pricing updates, signage placement, and related regulatory pricing tasks. The position may also assist with bookkeeping duties including cash reports, counts, ledgers, and bill payments.

Additional duties include maintaining a clean and orderly store, supporting repairs when management is unavailable, managing product placement and stock rotation according to food safety and company rules, using first-in-first-out practices for consumables, and restocking out-of-stock items. The role requires familiarity with store systems and equipment, assistance at the pharmacy out window when needed, compliance with laws for regulated products such as alcohol and tobacco, and completing bag checks for team members before they leave. Other assigned tasks and special projects must also be completed as directed.

Training and Development

The employee is expected to attend assigned training and complete required PPLs as requested by the manager.

Communication

When store management is unavailable, this role acts as a communication link between management and non-management team members, passing along assignments, and escalating disciplinary matters and customer complaints to management.

Additional Information

Walgreens is an equal opportunity employer, including disability and veterans. Employment may be offered to qualified applicants with arrest and conviction records. Compensation depends on factors such as location, skills, abilities, education, experience, and other relevant considerations. The position remains open until filled. Benefits are available according to company policy. The final pay range for this role is $17 to $19 per hour.