Technical Support Specialist

Company Overview

Wunderbuild is a construction management platform built for builders in Australia and New Zealand. It is designed to improve the way teams handle quoting, job tracking, variations, and invoicing, reducing the need to rely on spreadsheets. The product was developed by builders for builders with the goal of making construction project administration easier, faster, and more efficient so teams can spend more time delivering quality projects.

Role Summary

This remote, full-time position is for a Technical Support Specialist who will help customers resolve technical issues and software-related problems while ensuring a smooth overall user experience. The role involves responding to queries, finding practical technical fixes, and supporting consistently high customer satisfaction. Success in this position depends on strong problem-solving ability and clear communication.

What You Will Do

• Assist customers with technical questions and software issues.
• Investigate problems, identify root causes, and guide users toward effective solutions.
• Provide responsive, high-quality customer support.
• Work to maintain a positive and seamless experience for users.
• Communicate clearly with customers to explain solutions and next steps.
• Use analytical thinking to troubleshoot and resolve issues efficiently.

Skills and Qualifications

• Hands-on experience with technical support and troubleshooting.
• Strong analytical ability for diagnosing and fixing software-related issues.
• Customer support experience with a strong focus on user satisfaction.
• Excellent verbal and written communication skills.
• Very strong English speaking and writing ability.
• Capability to work independently in a remote setup.
• Exposure to construction or project management software is an advantage.
• Previous experience in a technical support role is helpful.

Additional Information

This is a remote full-time role based in Australia.