Claims Representative

Role overview

This position is based in Dublin, Ireland and follows a hybrid setup with two days in the office. The role reports to the Claims Manager and offers a salary range of €34,000 to €40,000. It is with a respected Irish insurer that is hiring a Motor Claims Handler and is open both to current claims professionals and to candidates from the wider insurance sector who want to move into claims. Full training is provided.

Key duties

• Handle motor claims through the full lifecycle, owning each file from first notice to settlement within your delegated authority.
• Collect the relevant details, review liability, and make informed settlement decisions.
• Serve as the main contact for customers, brokers, and external service providers, supporting them clearly and professionally throughout the process.
• Identify possible fraud signals and maintain precise, well-organised records.
• Work collaboratively with teammates, assist with workload management, and contribute to a positive working culture.
• Coordinate with loss adjusters, solicitors, and other third parties when required.
• Take part in training, projects, and ongoing process improvement activities.

Candidate profile

• Previous experience in claims handling or in the insurance industry, either with a broker or an insurer, is required.
• APA (Personal & Commercial) or CIP qualification is mandatory.
• Strong verbal and written communication skills are needed, along with good organisational ability.
• The right person will be comfortable solving problems and keeping the customer experience at the centre of their work.
• A proactive mindset and a team-focused attitude are important.

Offer and working arrangement

• This can be a permanent full-time role or a 12-month fixed-term contract.
• The working model is hybrid, with two days onsite.
• Performance bonus of up to 8%.
• Pension contribution of up to 8%.
• Discounts available on car and home insurance.
• Contribution towards health insurance.
• Lunch allowance provided.
• Wellness allowance provided.
• Supportive team environment with ongoing training and genuine career development opportunities.

Additional information

Interested candidates are encouraged to get in touch to discuss whether the role is a strong match for their background. A CV can be shared with the recruiter for consideration. By submitting an application, candidates consent to their CV being stored in the agency’s secure applicant tracking system.