Human Resources Representative

About the Company

Ross Stores, Inc. is a major off-price retail company with more than 2,200 stores. The business is known for offering recognizable brands and current merchandise at strong value, while creating an enjoyable shopping experience. The company’s headquarters are in Dublin, California, with additional buying offices in New York City, Los Angeles, and Boston, plus 8 distribution centers across the country. It reported 2025 revenue of $22.8 billion and emphasizes an inclusive workplace, continuous learning, and employee development.

Role Summary

The Human Resource Representative acts as a main contact for HR Services and Talent Acquisition coordination. This role also owns the review of criminal conviction information in background screening cases and helps guide hiring decisions to the relevant hiring manager. The position supports the company’s screening process by researching and resolving background checks marked for review, following applicable laws and internal procedures.

What You Will Do

• Handle HR inboxes, answer questions, and route issues to the correct team.
• Support the recruiting and hiring process from requisition setup through final offer steps, including job postings, interview scheduling, temporary staffing administration, referral awards, and new-hire onboarding activities such as background checks and relocation support.
• Take a high volume of calls from associates at different levels and respond to common questions about payroll, benefits, leave of absence, and HR system navigation, aiming to resolve most issues on the first contact.
• Capture information from callers, determine the right action or escalation path, and share accurate updates with the appropriate workgroup.
• Record all inquiries in the company case management system and maintain call history and outcomes.
• Escalate urgent or high-risk matters immediately to ensure timely handling.
• Monitor workload and customer service requests and report on activity levels.
• Manage assigned background screening adjudications across business units.
• Verify applicant and associate credentials and complete individualized assessments in line with legal guidance.
• Research candidate eligibility by contacting applicants and external sources such as schools, courts, and other third parties.
• Decide whether a background check should be approved or rejected and communicate outcomes to clients.
• Work with the background check vendor and vendor system to track case progress, document final results, and support service-level and performance targets.
• Serve as a bridge between Legal, HR, and the vendor to solve issues and improve processes.
• Enter background check data accurately into the HR case management system and prepare accurate reports.
• Work with managers, supervisors, and recruiters to explain and report screening results.
• Build knowledge of current background screening laws and prepare customized letters and required process documentation.
• Complete special projects and additional duties as assigned.

Qualifications

• A bachelor’s degree or higher is preferred.
• At least 1 to 3 years of administrative experience is required.
• Strong working knowledge of MS Office, especially Word and Excel.
• Clear verbal and written communication skills with professionalism and sensitivity.
• Strong attention to detail.
• Ability to handle confidential and sensitive information carefully.
• Comfort with meeting or exceeding service-level expectations.
• Ability to apply general rules to specific situations and reach sound conclusions.

Competencies

• Collaboration
• Accountability and follow-through
• Effective communication
• Planning and prioritization
• Conflict management
• Functional and technical knowledge
• Leading by example

Work Conditions

This role is primarily office-based and computer-focused, even though it may be performed remotely anywhere in the United States except Colorado and New York City. The job involves sitting, standing, walking, speaking on the phone, attending in-person meetings, typing, handling paper and files, and maintaining consistent attendance and punctuality. The role also requires the ability to read information in print and electronically.

Compensation

The base hourly pay range for this position is $23.08 to $31.73. Actual pay may vary depending on experience, skills, qualifications, education, certifications, seniority, and location. Compensation may also include other rewards based on the position and work location.

Additional Information

There are no supervisory responsibilities for this role. This job summary covers the main responsibilities only and may change at management’s discretion. Ross Stores is an equal opportunity employer and considers candidates for employment or promotion based on skills, abilities, and experience. The company states that it is committed to building a diverse workforce and complying with all applicable anti-discrimination laws.