IT Support Engineer

Role Overview

A long-established organisation in Cork is seeking a Level 1 IT Support Engineer for a permanent, fully on-site position. This is a hands-on support role suited to someone who enjoys varied day-to-day technical work and takes satisfaction in helping users with prompt, high-quality service.

As the primary IT contact on site, you will support employees with everyday technology issues while collaborating with the wider IT team on infrastructure, projects, and ongoing improvements. The role combines desktop support, device administration, troubleshooting, and close interaction with users.

Technical Support

• Respond quickly to support requests across multiple technologies and user needs.
• Diagnose and resolve issues affecting laptops, desktops, printers, mobile devices, and business applications.
• Support Microsoft 365 tools such as Outlook, Teams, and SharePoint.
• Track tickets efficiently and keep users updated until their issue is resolved.
• Provide a polished, service-oriented experience to employees at all levels.

Desktop and Device Management

• Set up, configure, and roll out end-user devices.
• Handle repairs, upgrades, and replacement of hardware.
• Prepare equipment and access for new joiners and collect assets when employees leave.
• Keep meeting rooms and collaboration systems working properly.

Infrastructure and Systems

• Assist with network-related problems, including Wi-Fi and remote access.
• Support system upgrades, rollout activities, and IT improvement work.
• Partner with the broader IT team on more complex technical incidents.
• Keep clear and accurate records of hardware, software, and IT assets.

Security and Best Practice

• Help maintain a secure environment by following established security controls.
• Support patching, endpoint administration, and device compliance activities.
• Spot and escalate possible security concerns or technical weaknesses.
• Encourage strong IT habits and security awareness across the business.

Documentation and Service Improvement

• Draft and maintain technical documentation and user-facing guides.
• Log recurring issues and share knowledge with the IT team.
• Suggest practical improvements that raise service quality and user satisfaction.

Experience and Skills

The ideal candidate will bring 2 to 3 years of experience in IT support, service desk, or desktop support roles. Strong hands-on knowledge of Windows 11 and Microsoft 365 is required, along with experience in provisioning and supporting user devices. Familiarity with endpoint management tools and device administration is important, as is solid troubleshooting ability across hardware, software, and operating systems. A good grasp of networking basics such as TCP/IP, Wi-Fi, and VPN connectivity is also needed.

Desirable Background

Experience supporting users in a professional or regulated environment would be advantageous. Familiarity with mobile device management tools and exposure to endpoint security or cybersecurity practices would also be beneficial.

Additional Information

This is a permanent full-time position based fully on site in Cork, County Cork, Ireland.