IT Support Officer (Entry / Junior)

Role Overview

Asegal, Asesoría en Seguridad Alimentaria is seeking a junior-level IT Support Officer to join its Technology Support & Operations team in Australia. This full-time, on-site position is suited to someone who enjoys solving technical issues, supporting end users, and keeping business technology running smoothly.

Key Responsibilities

• Deliver assistance for hardware, software, and business application issues.
• Investigate technical problems and resolve them in a timely, professional manner.
• Handle user support enquiries and provide a positive customer service experience.
• Support account administration, system access requests, and onboarding of new users.
• Record incidents, fixes, and technical processes clearly and accurately.
• Help maintain network connectivity, manage devices, and carry out system upkeep tasks.
• Work with internal stakeholders to improve IT services and the overall user experience.
• Take part in technology rollouts, process enhancements, and operational initiatives.

What We’re Looking For

• Genuine interest in technology and IT support work.
• Strong ability to troubleshoot and solve problems.
• Basic familiarity with computers, operating systems, and productivity tools.
• Clear communication skills with the ability to explain technical matters simply.
• Good interpersonal skills and a customer-focused approach.
• Strong attention to detail and solid organisational habits.
• Willingness to learn new tools and keep building technical knowledge.

Why Join

• Practical exposure to modern technology and real-world IT environments.
• Training, mentoring, and professional development support.
• Opportunity to learn from experienced team members in a collaborative workplace.
• Involvement in projects that improve technology services and business efficiency.
• Build transferable strengths in technical support, analysis, and customer service.
• Be part of a culture that promotes innovation, teamwork, and continuous learning.

Additional Information

This role is described as entry/junior level and full-time. The position focuses on helping users overcome technical challenges and ensuring technology works reliably across the business.