Community Manager

Role Overview

We are looking for a seasoned Community Manager to oversee branded residential communities in Dubai, specifically within the overlap of owners association administration and premium residential living. This position requires prior hands-on experience managing owner relationships, addressing service charge issues, coordinating with brand partners, and fostering a strong sense of community in high-end developments. The role is suited to someone who understands that branded residence owners are both residents and investors, and who can balance those priorities while working within Dubai’s owners association regulatory environment.

Core Responsibilities

• Serve as the main point of contact for the owners association board, unit owners, tenants, and the management company, while building dependable relationships with all parties.
• Run the daily operations of a branded residential community, ensuring that both owners association expectations and brand standards are consistently met.
• Track service charge collections, follow up on outstanding amounts, and assist with budget monitoring alongside the finance team.
• Organize, coordinate, and document Annual General Meetings and Extraordinary General Meetings, making sure quorum, process requirements, and owner communications are properly handled.
• Assess and supervise FM contractors, soft service teams, and security providers, ensuring compliance with SLA commitments and brand expectations.
• Address resident and tenant complaints, escalations, and neighbour disagreements in a neutral, professional manner with proper documentation and closure.
• Oversee move-in and move-out procedures, enforce community regulations, and issue violation notices when necessary.
• Create and execute resident engagement initiatives such as community gatherings, seasonal activities, and owner communications that reflect the development’s brand identity.
• Keep accurate and up-to-date records of the owner register, unit occupancy/usage, service charge accounts, and contractor performance.
• Work with the brand hotel or operator, where relevant, to align shared services, staff appearance, and resident-facing service standards.
• Track community performance indicators such as satisfaction levels, response times, and unresolved issues, and share updates with senior management.
• Contribute to reserve fund planning and preventive maintenance scheduling together with the technical team.

Experience and Expectations

This is not an entry-level role. The ideal candidate should have already worked in environments involving owners association management and branded residential communities, with the confidence to manage sensitive conversations, regulatory constraints, and high standards of service delivery.

Benefits

• Salary aligned to experience and prevailing market rates.
• Employment visa plus full medical insurance coverage.
• Company laptop and other tools required to do the job effectively.
• Structured onboarding and training from the start of employment.
• Opportunity to work in a fast-moving, growth-focused environment within a major Dubai asset management firm.
• Exposure to a varied portfolio of residential and commercial assets across the UAE.
• Access to the company’s CRM platform, systems, and wider technology stack.
• Collaborative team culture built around accountability, innovation, and high standards.
• Clear paths for advancement within an expanding asset management platform.