Coordinator, Scheduling & Team Member Support

Role overview

Player 15 Group is the sports and entertainment organization that operates the Phoenix Suns, Phoenix Mercury, Valley Suns, and Mortgage Matchup Center. Based in downtown Phoenix, the company is shaped by a culture rooted in passion, creativity, innovation, and care. Its people-first approach focuses on creating memorable experiences for fans, partners, and the community.

This role is a strong fit for an organized and proactive coordinator who can support part-time team member scheduling and related operations across a busy, event-driven environment. You will help keep staffing, communication, and administrative processes running smoothly while contributing to broader department priorities.

Key responsibilities

• Assist with hiring, onboarding, scheduling, and communication for more than 500 arena part-time team members across Guest Services, Traffic Support, and Security.
• Manage monthly schedules for team members and review weekly time approvals with an emphasis on consistency and efficiency.
• Partner with People & Culture to help coordinate hiring events and onboarding activities.
• Respond to team member questions about uniforms, training, account access, schedules, and payroll-related concerns.
• Prepare regular staffing reports and share insights or recommendations with leadership.
• Compile event cost summaries and support the event settlement process.
• Help track, organize, and distribute uniforms.
• Take on additional responsibilities as needed.

Skills and experience

• Strong planning, organization, and administrative capability.
• Clear verbal and written communication for phone, email, and face-to-face interaction.
• Genuine interest in team member engagement and high-quality service.
• Ability to work independently while balancing scheduling and admin work within an event-based calendar.
• Willingness to work a non-standard schedule, including some evenings and weekends, depending on event and team needs.
• High school diploma or GED.
• Bachelor’s degree or equivalent professional experience.
• Preferred: 2-3 years of experience in an administrative or guest services role.
• Preferred: prior exposure to ABI or similar scheduling platforms.
• Preferred: experience preparing reports and analyzing data.

Work environment

The team values an in-person, collaborative setting where people feel supported, empowered, and connected. An ownership mindset, initiative, and a practical “I’ll do it” attitude are especially valued.

Benefits and perks

• Medical, dental, vision, life, and disability coverage options, depending on eligibility and employment status.
• Paid vacation, sick leave, volunteer time, and company holidays.
• 401(k) plan with company matching.
• Team experiences during the year such as offsites, catered lunches, coffee stands, ice cream trucks, and more.
• Team merchandise and employee discounts at the Team Shop and online store.
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, along with other local sporting events and concerts when available.
• Access to amenities such as a full fitness center with locker rooms and showers, indoor and outdoor basketball courts, a pickleball court, a golf simulator, a putting green, an on-site cafeteria, and collaborative gathering areas.

Equal opportunity and additional notes

Player 15 Group is committed to building a diverse workforce and considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

This description is intended as a general summary and may not include every duty or responsibility. Tasks and expectations may change at any time, with or without notice.

Questions about the role can be directed to the Talent Acquisition team at the company’s recruitment contact.