IT Manager

Role Overview

This is a full-time IT leadership role based in New York, NY, focused on running and improving core technology operations across Bisnow, Biscred, and SelectLeaders. The position covers everything from device setup and access administration to employee onboarding and offboarding. It is a hands-on, high-ownership role for someone who can build reliable systems, resolve complex issues, and help shape IT for a fast-growing, interconnected business.

As part of the Axel Springer portfolio, Bisnow and Morning Brew are in a period of growth and integration, bringing together two strong media brands with different audiences but shared goals. This role sits at the center of that change.

About Bisnow

Bisnow is a leading B2B media platform serving the commercial real estate sector. The company supports CRE professionals through journalism, events, marketing solutions, recruiting services, and sales enablement tools designed to generate real business impact.

With more than 1.7 million subscribers and over 400 events each year across 47 markets in the U.S., Canada, the UK, Ireland, and the Netherlands, the business combines broad reach with local execution.

Its mission is to inform, connect, and create opportunities that lead to deals.

What You Will Do

You will manage device procurement, support operations, cybersecurity processes, and broader IT planning. You will also act as the main escalation point for technology issues and help drive improvements across systems, documentation, and workflow automation.

Device Procurement and Lifecycle Management

• Oversee the full purchasing process for hardware such as laptops, desktops, mobile devices, and peripherals, along with related software licenses.
• Keep asset records current and enforce equipment lifecycle rules, including refresh schedules and retirement of old devices.
• Review suppliers, negotiate contract terms, and manage spend while making sure equipment meets performance standards.
• Handle the onboarding and offboarding flow for devices, using Jamf to automate setup and configuration.

Technical Support

• Act as the senior escalation contact for IT issues and drive quick resolution of hardware, software, and connectivity problems.
• Improve and maintain the helpdesk ticketing process, SLA tracking, and support materials.
• Administer core platforms such as Google Workspace, Okta SSO, and collaboration tools, including user access, groups, and application connections.
• Create and update runbooks and knowledge base content to increase self-service and reduce repetitive tickets.
• Support IT coordination for employee onboarding and offboarding.

Cybersecurity

• Run day-to-day security controls for endpoint protection, encryption, access management, and multi-factor authentication through Okta, using recognized frameworks such as CIS Controls.
• Track vulnerabilities and ensure patching activities are completed on time, escalating risks to the right stakeholders.
• Organize security awareness training and phishing simulation exercises for employees.
• Record, handle, and escalate security incidents as needed, including root-cause analysis and leadership or MSSP involvement.
• Help with compliance work tied to frameworks and regulations such as SOC 2, HIPAA, and GDPR by maintaining documentation and completing assigned steps.
• Maintain regular working relationships with cybersecurity vendors and managed security service providers.

IT Strategy and Operations

• Support annual IT budget planning by supplying data on headcount, license consumption, and hardware needs, while partnering with Finance and HR on future cost planning.
• Find opportunities to improve efficiency through automation and better tooling.
• Work with department leaders to understand business needs and convert them into practical IT initiatives.
• Keep disaster recovery and business continuity plans current and effective.

Required Experience and Background

The ideal candidate brings 3 to 6 years of progressive IT experience, including 1 to 2 years in an IT manager or lead position.

You should have direct experience managing macOS device fleets with Jamf Pro, including policies, Smart Groups, and automated enrollment.

Strong working knowledge of Google Workspace and Okta is required, along with familiarity with networking fundamentals and cybersecurity controls.

Required Skills and Knowledge

• Hands-on administration of Jamf Pro for macOS fleet management
• Google Workspace administration and access control
• Okta setup, SSO integrations, MFA, and lifecycle workflows
• Networking basics including TCP/IP, DNS, VPNs, firewalls, and VLANs
• Practical cybersecurity operations and policy implementation
• Troubleshooting and prioritization across multiple issues
• Clear communication for both technical and non-technical audiences

Preferred Qualifications

• Relevant certifications such as CompTIA Security+, Google Workspace Administrator, Jamf Certified Associate/Tech, or Okta Certified Administrator, whether completed or in progress
• Exposure to cloud environments such as Google Cloud, AWS, or Azure, plus SaaS security setup
• Experience with ITSM tools like ServiceNow, Jira Service Management, or Freshservice
• Background in a fast-growing startup, media, or technology organization
• Understanding of SOC 2 or ISO 27001 compliance standards

Benefits and Perks

• Competitive compensation
• Medical, dental, and vision insurance starting on the first day of the month after your start date
• Short-term and long-term disability coverage, including maternity and paternity leave support
• 401(k) profit sharing plan
• Flexible spending account
• Health savings account
• Dependent care account
• Unlimited vacation
• 7 paid sick days
• 9 paid holidays
• Referral bonus program
• Pet-friendly offices
• Opportunity to work with a highly driven, smart, kind, and ambitious team in a low-bureaucracy environment

Eligibility and Other Conditions

Applicants must already be authorized to work in the United States on a full-time basis. Sponsorship is not available now or in the future, including H-1B and other employment-based visa support.

Candidates are expected to review the company values before applying. The culture emphasizes curiosity, self-awareness, fearlessness, consistency, entrepreneurship, discipline, kindness, excellent communication, inclusion, and accountability. The organization values challenging the status quo, creating value for customers and teammates, and pushing for continuous improvement.

The employer also notes that artificial intelligence tools may be used to assist with parts of the hiring workflow, such as application review and resume analysis, but final decisions are made by people.

Additional information about the company’s teams is available through its internal information resources.