Manager Transaction Services

About QNB Group

Founded in 1964 as Qatar’s first Qatari-owned commercial bank, QNB Group has expanded into the largest banking group across the Middle East and Africa. Through subsidiaries and associate companies, it operates in more than 31 countries across three continents and offers a broad portfolio of modern financial products and services. The group employs over 28,000 people, serves as many as 20 million customers, and operates through 1,000 locations supported by an ATM network of 4,300 machines.

The bank is recognised by major credit rating agencies, including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+), and has received multiple awards from international specialist financial publications. On the strength of its financial performance and international expansion, QNB is ranked by Brand Finance Magazine as the most valuable banking brand in the Middle East and Africa. The group also runs an active community support programme and sponsors social, educational and sporting initiatives.

Role Overview

This position is responsible for ensuring remittance instructions are authorised accurately and on time, including inward and outward transfers, salary processing, clearing and collection activities, and post-dated cheques for retail, corporate and government customers. The role requires strict adherence to approved procedures, policy requirements and control frameworks.

Key Responsibilities

• Check the daily balancing of suspense and transit accounts used for remittance processing and escalate long-pending items to the Supervisor, Transaction Services so follow-up action can be taken promptly and losses can be avoided.
• Apply the KPIs and established working practices expected for the Manager, Transaction Services position.
• Operate strictly within the authority delegated to the role.
• Deliver efficient remittance and bulk-processing support, including clearing, collections, salary transfers and post-dated cheque processing, to internal stakeholders such as domestic branches so they can serve retail, corporate and government customers more effectively.
• Respond to customer queries related to bank products and help find practical solutions to their requests.
• Work in line with SLAs agreed with internal units to improve turnaround time.
• Develop and maintain productive working relationships with relevant departments to support group objectives.
• Provide accurate and timely information to external and internal auditors, Compliance, Financial Control and Risk teams whenever needed.
• Follow automated and manual controls and procedures designed to prevent or detect fund transfers involving potentially suspect countries, banks, individuals or entities, in line with AML obligations.
• Comply with approved remittance authorisation policies and relevant Qatar Central Bank regulations.
• Report suspicious activity to the Supervisor, Payments or the relevant senior authority, and escalate to the Head of AML under Group Compliance when required.
• Work continuously to reduce errors in department-related authorisation activities.
• Ensure that all daily requests are processed accurately and within the prescribed turnaround time, and that any pending items are addressed the following day.
• Keep complete and proper records for all departmental processes in accordance with policy, procedures and regulatory requirements.
• Confirm that corporate and government salary transfer requests are backed by duly authorised mandates and employee details before approval.
• Ensure transactions are authorised correctly, related systems remain operational and approved procedures are followed at all times.
• Coordinate with the help desk on SWIFT and tested telex issues related to swift transfers.
• Support international branches and subsidiaries as needed.
• Maintain up-to-date knowledge of fund transfer developments, SWIFT operations, legal requirements and system enhancements.
• Stay informed on developments in bulk-processing systems, operations and collection regulations.
• Take initiative to build professional capability through learning and development activities.
• Look for opportunities to remain current with changes and best practices in the profession.

Education and Experience

A university bachelor’s degree is required, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology, or a closely related discipline.

The role requires at least 6 years of relevant experience, ideally in a highly rated international bank or in banking operations / related operations roles.

Application Documents

Applicants must be prepared to provide a CV/resume, passport copy and educational certificates.