Night Auditor

About the Company

Accor is a global hospitality group that focuses on creating meaningful work, supporting continuous learning, and helping people build careers that fit their individuality. The company emphasizes growth, purpose, and the chance to explore opportunities across its international network.

At Ibis Northampton Centre, the goal is to create memorable guest experiences from arrival through departure by connecting service across departments and delivering a consistently warm welcome.

Role Overview

This position sits at the heart of the hotel’s overnight operations. The Night Auditor is expected to represent the property at reception, support guest wellbeing, coordinate with other departments, and help keep the hotel secure, organised, and running smoothly through the night.

New team members will receive training across front-of-house functions as well as property and personal safety procedures to help them succeed in the role.

Key Duties

• Greet guests and callers professionally, with speed, courtesy, and a personal touch.
• Handle guest queries, complaints, and requests in a prompt and effective manner.
• Keep guest history records current and ensure recurring guest details are correctly updated.
• Track diary items, special requests, and flagged guest preferences so they are actioned on time.
• Receive and pass on guest mail, messages, and parcels without delay.
• Work closely with housekeeping on room status updates and lost property matters.
• Use the daily worksheet correctly and keep shift information accurate and complete.
• Post charges carefully, prepare required paperwork, and maintain accurate cashiering balances at the end of shifts.
• Carry out all required audit tasks according to the night audit checklist.
• Process express check-out envelopes and handle payments with the correct documentation.
• Answer incoming calls as quickly as possible and distribute reports as required.
• Process wake-up calls and make sure handover information is passed clearly to the next shift.
• Escalate errors, inconsistencies, safety concerns, and maintenance issues to the supervisor or line manager.
• Maintain hotel security procedures, complete night security rounds, and help protect guests, colleagues, and property.
• Support staff with questions where possible and seek help when needed.
• Attend meetings and training sessions, and carry out other reasonable tasks within competence and role scope.

Talent and Team Support

• Help the department management team deliver ongoing on-the-job training aligned with brand and service standards.
• Support the induction of new employees during their first week, following the hotel’s onboarding guidance.
• Make sure team members perform their work in line with brand standards and department procedures.
• Communicate regularly with colleagues and ensure important updates are shared through briefings.

Health, Safety, Security and Environment

• Comply with workplace health, safety, and environment policies, including manual handling, hazardous chemicals, machinery use, working at heights, protective equipment, and general safe work practices.
• Report hazards, injuries, incidents, and equipment faults quickly and complete the required documentation.
• Take part in health and safety training and workplace consultation activities.
• Keep equipment in proper working order and use it only for its intended purpose.
• Follow fire, evacuation, and emergency procedures, and remain fully aware of the fire panels and related technical systems.
• Carry out regular patrols of guest areas, garages, technical spaces, and other hotel zones, reporting any safety, maintenance, or security concerns.
• Ensure the security of people and property throughout the overnight shift and apply the hotel’s night security procedures consistently.
• Maintain hygiene standards for food handling and presentation and respect the property’s environmental practices such as energy saving and waste sorting.
• Comply with liquor licensing requirements and any relevant rehabilitation support processes.

Food and Beverage Support

• Ensure orders are taken correctly and food is prepared safely.
• Help deliver food within the expected 30-minute timeframe.
• Leave the kitchen clean and orderly after service.
• Prepare and display the breakfast buffet on time.

Systems, Service Standards and Conduct

• Report system issues to management and suggest improvements where possible.
• Follow all brand standards, department procedures, and company policies.
• Complete tasks thoroughly and provide clear handovers.
• Deliver friendly, efficient, and professional service to every guest.
• Look for opportunities to improve customer satisfaction and promote hotel facilities through active selling.
• Work respectfully with people from all backgrounds and maintain confidentiality of hotel, customer, and staff information.
• Follow grooming, performance, conduct, equality, anti-harassment, and workplace behaviour standards at all times.
• Participate in training and development programmes and contribute to departmental meetings as needed.
• Be aware that, as part of the company’s service quality approach, monitoring and recording may take place.

Benefits

• Opportunity to work with international colleagues in a global hospitality environment.
• Career growth and access to development programmes.
• Staff hotel rates through a special employee card.
• Free nights in UK hotels and discounted dining in Accor restaurants, subject to terms.
• Worldwide discounted hotel rates across Accor brands.
• Complimentary meals while on duty and uniforms provided.
• Pension scheme.
• 28 days of holiday including bank holidays, increasing with service.
• Apprenticeship opportunities and access to Accor Academy learning.
• Support for personal and professional wellbeing.
• Chance to grow across a large international hotel network.
• Commitment to inclusion and sustainability initiatives.

Qualifications

The ideal candidate will have experience in customer service or front desk work, preferably within a hotel. Background in accounting or bookkeeping is considered an advantage, along with familiarity with hotel software and systems. Strong accuracy, organisation, problem-solving ability, and calmness under pressure are important, as are clear communication skills, computer literacy, basic accounting knowledge, discretion, and the ability to manage several tasks at once. The role also requires flexibility for night shifts and weekends.

Additional Information

This is an overnight hotel role based in Northampton, England, United Kingdom. The position is full-time and onsite. The job requires working independently while coordinating with multiple departments to support guest satisfaction, hotel safety, and smooth overnight operations.

No salary or vacancy count was specified in the source information.