Senior Manager

Role overview

This retail leadership position is focused on shaping a positive in-store environment, strengthening customer engagement, and supporting achievement of business objectives. The role sits within Apple Retail and is centered on delivering a distinctive customer experience while helping advance the store’s purpose and performance.

The Senior Manager works closely with the Store Leader, contributes to key decisions, and helps solve complex operational and people-related challenges. A major part of the job is leading teams, developing managers, and ensuring that day-to-day execution aligns with store priorities.

What you will do

• Lead teams, including other managers, so that each person has the support needed to learn, develop, and meet performance and growth targets.
• Support hiring, onboarding, training, development, and retention efforts for a diverse and high-performing workforce.
• Take an active leadership role on the sales floor by engaging with employees and customers, setting the standard for strong execution, and ensuring service expectations are met.
• Handle customer and team issues, including escalations, and work with leadership and relevant business or people teams when needed.
• Plan and execute operational strategies for assigned areas and for the store overall to drive priorities and meet performance goals.
• Follow company policies and procedures and safeguard all company assets, including confidential business, customer, employee, and financial information.
• Carry out additional duties as required.

Inclusion and leadership expectations

The workplace culture emphasizes respect, curiosity, and inclusion. You are expected to help create an environment where differences are valued, where everyone feels safe and respected, and where diverse teams can thrive.

The role also calls for leading by example through inclusive leadership behaviors and contributing to the hiring, development, and long-term retention of diverse teams.

Work schedule and availability

This is a retail role that requires flexibility based on business needs. Working hours may include nights, weekends, and public holidays. Reliable attendance as scheduled is expected, subject to local laws and any approved accommodations.

Minimum qualifications

• Strong proficiency in the local language, both spoken and written.
• At least 3 years of leadership experience in retail, sales, or a closely related field.

Preferred strengths

• Ability to consistently achieve goals and stay focused even when facing setbacks or obstacles.
• Commitment to following through on promises and encouraging accountability in others.
• High levels of integrity and the ability to build trust within a team.
• Sound decision-making skills supported by questions, data, experience, and judgment.
• Clear communication skills with the ability to adapt messaging for different audiences.
• Experience mentoring, coaching, and giving useful feedback to others.
• Calm, supportive leadership in a fast-moving retail environment, including handling difficult conversations.
• Strong organization, planning, and prioritization skills.

Additional information

Role Number: 200657106-5640