Support Sales

Role Purpose

This position supports the sales team in delivering volume, revenue, and profitability goals. The role centers on coordinating with cross-functional stakeholders, monitoring order execution, keeping track of customer-specific needs, and ensuring that issues are communicated and resolved quickly to improve customer experience and operational performance.

Business Context and Key Challenges

The role operates in a demanding automotive environment where customer expectations, multi-site supply chains, and strict quality and delivery standards must be managed carefully. The support sales function acts as a bridge between customers, sales, and internal operations so that orders move smoothly, communication remains accurate, and business continuity is maintained.

Daily work involves adapting to frequent changes in customer requirements, production plans, and dispatch schedules. The role also requires handling complex orders with multiple SKUs, customized alloys, and varied specifications while keeping execution accurate at every step. On-time delivery is critical, with no room for errors in part numbers, quantities, or promised timelines. Coordination across extrusion, fabrication, machining, and other plants is essential, as is managing fabricated and value-added products that involve longer lead times and stricter quality checks. The role further demands clear communication across sales, planning, production, logistics, and customers, while balancing customer commitments against internal constraints such as capacity limits, supply disruptions, and bottlenecks. In addition, multiple customer priorities must be handled without compromising service levels.

Key Responsibilities

• Prepare daily and monthly MIS reports accurately and within required timelines.
• Track sales and booking performance, plant-wise and TM-wise targets, and key inventory indicators such as FG 30/60/90/180+ days, B2E, WIP, production, and TM-wise OD status.
• Send regular overdue reminders to customers.
• Ensure order booking happens on time and with correct details.
• Handle returns, rejections, allocations, and dispatches within expected timelines.
• Complete general order booking within 2 business days and process priority orders immediately.
• Carry out allocations generally within 1 business day after items appear in the unallocated list, subject to TM confirmation, and handle priority cases immediately.
• Enter RMAs into the system within 12 business hours from TM instruction and ensure execution follows through.
• Maintain strict FIFO discipline in releases and allocations.
• Review inventory, WIP, and finished goods before booking orders.
• Identify and report virtual stock and dead stock, and support monthly actions to reduce them.
• Create part IDs for automotive customised alloys and technical requirements, map them correctly across systems, and ensure smooth agreement creation with full accuracy.
• Manage order diversion when required.
• Coordinate closely with sales, planning, production, packing, QC, and logistics teams to deliver seamless service.
• Drive resolution of IT-related issues when they affect execution.
• Maintain regular interaction with TM and ensure email responses are sent within 24 business hours, or immediately for urgent matters.
• Give daily priority to releases and coordinate shipments with the godown team.
• Obtain payment or LC confirmation from accounts before releasing material.
• Share shipment details with customers within 24 business hours.
• Support customer follow-ups for orders and payments and maintain direct customer communication for sales-related activities.
• Conduct two customer visits every quarter.

Requirements

• Ability to manage fast-changing priorities in a high-pressure sales support environment.
• Strong attention to detail for complex orders, allocations, and system entries.
• Capability to coordinate across multiple plants and functions to meet delivery commitments.
• Working knowledge of FIFO-based inventory control and order execution processes.
• Comfort with customer communication, follow-ups, and issue resolution.
• Proficiency in MS Excel, MS Office, MS PowerPoint, Oracle, EBS, and CX tools.

Additional Information

The role is based in Uttar Pradesh, India and is a full-time, onsite position. The source did not specify any salary, stipend, eligibility criteria, education requirement, experience range, notice period, or number of openings.

The position requires timely coordination, accurate reporting, prompt communication, and disciplined execution across internal and external stakeholders in line with business and customer expectations.

Work Tools

Common tools and systems used in this role include MS Excel, MS Office, MS PowerPoint, Oracle, EBS, and CX.