Assistant Store Manager

Role overview

Mountain Warehouse is hiring a retail leader for its Christchurch Tower Junction location in New Zealand. This position is focused on leading a store team, improving customer experiences, supporting strong sales performance, and keeping daily operations running smoothly.

The successful candidate will act as the centre of the store, encouraging the team to do their best while taking responsibility for overall store performance, customer satisfaction, and operational standards.

Leadership and team development

• Encourage and energise the team so they stay engaged, positive, and focused on high standards.
• Bring people together around shared objectives and a common vision for success.
• Handle employee relations matters proactively, while supporting growth, learning, and development.
• Communicate in a clear and open way to build trust and alignment across the team.
• Equip colleagues with the knowledge and tools they need to deliver excellent service.

Store operations

• Manage the store’s day-to-day activities efficiently and in line with company procedures.
• Maintain strong standards of presentation, including visual merchandising and housekeeping.
• Promote health, safety, and wellbeing through regular risk checks and a secure store environment.
• Help recruit, keep, and develop strong talent to build a motivated and high-performing team.

Sales and performance

• Put actions in place to achieve and outperform sales targets and KPIs.
• Support loss prevention by putting practical controls in place that reduce risk and protect margin.
• Use commercial awareness to guide decisions, manage budgets wisely, and deliver steady results.

Customer experience

• Set the standard for outstanding service and ensure each customer interaction leaves a strong impression.
• Respond carefully to customer concerns and work toward positive resolutions that strengthen loyalty.
• Represent the brand professionally and with enthusiasm at all times.
• Build connections within the local community through approachable and engaging actions that encourage repeat business.

Candidate profile

The ideal person will be an experienced retail manager who enjoys leading people, handling a range of personalities with tact, and staying focused on results. Strong communication, a practical approach to solving problems, and a supportive style are important for success in this role.

Benefits

• A monthly bonus plan with performance-based rewards on top of base pay.
• 50% staff discount at Mountain Warehouse and Animal, plus a uniform allowance twice a year.
• One weekend off each month and 28 days of annual leave, including bank holidays.
• A colleague referral incentive.
• A stable, well-supported working environment.
• Length-of-service awards.

Additional information

Department: New Zealand Retail

Location code: Christchurch - Tower Junction - Management (NTJ)

This opportunity is based in Christchurch, Canterbury, New Zealand and is an onsite full-time retail management role.

The role text refers to a Store Manager position within the opening description.