Connected Care Assistant

Role overview

Included Health is building a coordinated care model designed to help members receive smoother, more connected support across both administrative and clinical needs. This clinician-led program serves members enrolled in All Included Care (AIC), Virtual Primary Care (VPC), and the Connected Care Program (CCP), with a focus on anticipating needs and creating a seamless experience.

As a Connected Care Assistant, you will partner with the clinical team to support members living with complex or chronic conditions. The role centers on care coordination, member support, and carrying out non-clinical services identified by the care team. This position requires a compassionate approach, familiarity with healthcare workflows, and strong service skills. Connected Care Assistants are not permitted to give medical advice, make diagnoses, perform evaluations, or interpret clinical information for members.

Key duties

Your work will involve member engagement through scheduled shifts that may include calls, chats, internal referrals, and targeted outreach to encourage eligible or at-risk members to join CCP. You will also use autodialer tools, manage care-plan task queues, coordinate care for members and their caregivers as directed by the clinical team, and help navigate employer-sponsored benefits.

In addition, you may open related service cases such as Provider Match, Concierge Referrals, Expert Medical Opinion, and Claims when requested by the clinical team. Administrative work will include drafting letters and mailings, requesting medical releases and records, handling callback tickets, referrals, and escalations, and monitoring email-based referrals and communications. You may also work within systems and feeds such as Ovia and ACM insurance feeds, attend huddles, join training sessions, and follow organizational policies as well as applicable healthcare regulations.

Work schedule and engagement model

This role follows a Monday through Friday schedule from 8:00 AM to 5:00 PM in PST, CT, or EST time zones. The role is listed as temp to perm.

Compensation and benefits

The target base pay for this full-time U.S. role is $20.72 to $29 per hour, plus equity and benefits. Final compensation depends on factors such as education, training, skills, years and depth of experience, certifications, licensure, business needs, internal pay alignment, organizational considerations, and geographic market data.

Depending on the role, the broader package may include remote-first work, a 401(k) plan through Fidelity, medical/vision/dental coverage with disability insurance, no-cost telemedicine and care-navigation services for employees and dependents, PTO and discretionary time off, 12 weeks of fully paid parental leave, up to $25,000 for fertility and family-building support, compassionate leave for failed pregnancy, surrogacy, adoption, or fertility treatment, 11 paid holidays plus one floating holiday, home-office reimbursement, and 24 hours of paid volunteer time off per year.

About Included Health

Included Health is a healthcare company focused on integrated virtual care and care navigation. Its mission is to improve access to high-quality care for people across their health journey, including acute, chronic, behavioral, physical, everyday, urgent, primary, and specialty care needs.

Equal opportunity and hiring process

The company is an equal opportunity employer and evaluates applicants without regard to protected characteristics under federal, state, or local law. It also considers qualified applicants with arrest or conviction records in line with applicable fair chance laws. Included Health uses AI-assisted tools in select hiring stages to improve efficiency, consistency, and communication, but hiring decisions are made by recruiting and hiring teams.