Retail Operations & E-commerce Manager

Role Overview

Swimming NSW is looking for a commercially driven retail leader to take charge of its retail operations, e-commerce channel, and merchandise direction. This position combines hands-on execution with strategic oversight across the Swim Shop and online store.

You will work alongside suppliers, including Speedo, as well as internal teams to strengthen revenue, improve member engagement, and keep day-to-day operations running smoothly. The role also includes guiding the Swim Shop Manager and the wider retail team, while spotting new opportunities to grow the retail offering.

About You

The ideal candidate is an organised retail professional with strong commercial instincts and direct experience in operations, stock management, and online sales. You should be comfortable switching between planning and execution, with a clear focus on customer experience, inventory efficiency, and sales performance. Collaboration with multiple stakeholders and a commitment to high-quality service are essential.

Key Responsibilities

• Oversee the operation of the Swimming NSW Swim Shop and its online retail platform.
• Coordinate inventory forecasting, stock management, and purchasing processes.
• Support revenue growth through new product ideas, commercial initiatives, and retail expansion.
• Manage supplier relationships and external commercial partnerships.
• Handle reporting, budgeting, and performance review for the retail function.
• Improve retail systems and enhance the customer experience through ongoing refinements.
• Guide and support the Swim Shop Manager and retail staff.

Why This Role Stands Out

Swimming NSW is the largest state swimming organisation in Australia and contributes to participation, performance, and community outcomes across New South Wales and the ACT. The organisation works to create opportunities for people of all ages and abilities to enjoy swimming and achieve their potential.

This role offers the chance to shape the growth of a well-known sporting brand while being part of a purpose-led organisation that makes a real difference in communities.

Essential Requirements

• Current First Aid Certificate.
• Valid Working with Children or Working with Vulnerable People Check.
• At least 3 years of experience in retail operations, merchandising, or e-commerce management.
• Strong knowledge of retail inventory control and stock processes.
• Experience leading or supervising teams in retail or online sales environments.
• Excellent communication and relationship-management skills.
• Confidence using retail systems, POS tools, and online store platforms.
• Proven ability to deliver sales and performance targets.
• Working knowledge of digital marketing and e-commerce analytics.

Desirable Criteria

• Background in sports, events, or branded merchandise environments.
• Qualification in Retail Management or Business.

Application Instructions

Applicants are asked to provide:

• A current resume showing relevant experience and achievements.
• A cover letter of up to two pages explaining your suitability, addressing the key responsibilities and requirements, and stating your salary expectations.

Additional Information

The role is based in Greater Sydney Area and is a full-time, onsite position. A file named Retail Operations Manager July 2006 is attached to the listing. The application form requests first name, last name, email, phone, message, a resume upload, and optional additional files. Up to 3 files may be uploaded, with a total upload size limit of 4MB. The form also notes that reCAPTCHA protection and Google Privacy Policy / Terms of Service apply.