Virtual Clinical Educator

Role overview

Inizio Engage is partnering with a major biotechnology organization to support its Commercial, Patient Solutions, and Medical Affairs teams. The organization is looking for a caring healthcare professional who can deliver virtual or telephone-based education and emotional support to patients and caregivers as they move through diagnosis and treatment.

This role is an opportunity to represent a leading biotech brand while contributing directly to better patient experiences and outcomes.

What you’ll do

• Provide non-promotional disease education by phone or inbound/outbound communication, following client direction.
• Reach out to patients and/or caregivers with medication adherence support, with schedules that may include evenings and weekends.
• Capture demographic details and disposition information for reimbursement assistance and literature fulfillment.
• Maintain strong service quality and customer care while following approved call guides and program talking points.
• Use approved live video conferencing tools and client-specific web platforms when needed.
• Work only with authorized materials supplied by Inizio Engage or the client, without altering, copying, or distributing them.
• Complete mandatory training and competency checks within the required timeline and to the expected standard.
• Build productive relationships with key customers.
• Support the delivery of services across multiple healthcare sectors as assigned by the client or Inizio Engage.
• Identify new and innovative ways to expand partnership opportunities.
• Handle administrative work promptly, including daily system updates, weekly activity summaries, emails, and time reporting.
• Attend local and national meetings or conferences as required to stay current on plans, developments, and team knowledge-sharing.
• Care for company-issued equipment and materials according to instructions.
• Follow all Inizio Engage and client policies and procedures.
• Take on additional duties as assigned.

What you need

• A current U.S. healthcare professional license as an RN.
• An associate degree, bachelor’s degree, or BSN.
• At least 3 years of experience in neurology or sleep disorder settings is preferred.
• Clear, professional communication skills.
• Strong interpersonal skills and a pleasant phone manner with an articulate voice.
• Comfort using call center telephone technology.
• Well-developed organizational skills.
• Self-motivation and the ability to work independently.
• Capability to manage several tasks at once.

Compensation and benefits

The base pay range for this role is $25.90 to $48.10 per hour. Final pay will depend on experience, skills, internal equity, and business requirements.

• Competitive compensation aligned to experience and impact.
• Medical, dental, and vision insurance.
• Accrued paid time off.
• 401(k) with company match.
• Disability and life insurance.
• Paid maternity and paternity leave.
• Company-paid holidays.
• Recognition programs, contests, and awards.
• Ongoing learning, leadership development, and career growth support.
• A collaborative environment where contributions are valued.

About the employer

Inizio Engage is a healthcare-focused engagement partner delivering commercial, creative, and strategic solutions for global clients. The company combines local expertise with data, science, and technology to improve how healthcare professionals, patients, payers, and providers connect with medicines, knowledge, and support.

Equal opportunity, hiring, and candidate policy

The employer is committed to equal opportunity and inclusion. All qualified applicants are considered without discrimination based on protected characteristics under applicable law. Reasonable accommodations are available in line with legal requirements.

The company follows fair chance hiring practices and may consider qualified candidates regardless of criminal history where permitted by law. Employment offers may depend on the successful completion of a background check, and any results will be reviewed in a manner consistent with applicable law.

Candidates are expected to complete interview activities without the use of artificial intelligence tools or outside help unless advance authorization is granted or accommodation is required by law. Candidates may need to confirm compliance, and violations may lead to removal from consideration.

Values

The organization’s core values include empowering everyone, rising to the challenge, working as one, asking “what if,” and doing the right thing.