Administration Assistant

Overview

We are hiring a dependable and initiative-driven Administration Assistant to support day-to-day operations from a remote setup in Australia. This position suits someone with 1–2 years of experience in office support or customer-facing roles who is comfortable working autonomously and managing varied tasks in a virtual environment.

Key Responsibilities

• Handle incoming calls, email messages, live chat questions, and other correspondence in a courteous, timely manner.
• Accurately manage order processing, returns, refunds, and account changes.
• Arrange meetings, appointments, travel bookings, and keep shared calendars up to date.
• Draft documents, reports, presentations, and other business communication as needed.
• Update CRM platforms, databases, and internal records with care and accuracy.
• Deliver general administrative assistance to the wider team and refer more complex matters when required.
• Work toward individual performance targets related to speed of response, accuracy, resolution quality, and customer or team satisfaction.

Requirements

• 1–2 years of practical experience in administration, office support, or customer service.
• Completion of Year 12 or an equivalent qualification; additional study or relevant credentials will be considered an advantage.
• Strong spoken and written communication skills.
• Comfortable using computers and able to learn new systems quickly.
• Well organised, proactive, attentive to detail, and strong with time management.
• Patient, empathetic, solution-oriented, and capable of performing effectively in a remote work environment.
• Stable internet access and a quiet, suitable home workspace.

Work Environment & Benefits

• Attractive pay package with yearly performance reviews and salary growth opportunities.
• Flexible working schedule with core hours to support work-life balance.
• Home-based work setup supported by a home office allowance.
• Ongoing learning opportunities, including training, courses, and pathways for career advancement.
• Leave benefits that include 4 weeks of annual leave, personal/sick leave, and paid parental leave.
• Wellbeing support through an Employee Assistance Program and mental health days.
• Positive team culture with virtual catch-ups, online events, and recognition initiatives.

Additional Information

This role is within the retail and financial services sectors. It requires someone who can stay organised, communicate clearly, and maintain accuracy while supporting multiple administrative tasks remotely.