Analyst

About the Company

eClerx delivers business process management, automation, and analytics solutions to many Fortune 2000 companies across sectors such as financial services, communications, retail, fashion, media and entertainment, manufacturing, travel and leisure, and technology. Established in 2000, the company is listed on both the Bombay Stock Exchange and the National Stock Exchange of India. It has a workforce of 13,000 people spread across Australia, Canada, Germany, India, Italy, the Netherlands, the Philippines, Singapore, Thailand, the UK, and the USA.

Role Overview

This position is for a Customer Care Executive supporting an inbound US chat process with a strong emphasis on sales and upselling. The role focuses on providing excellent service to customers in the United States while also identifying opportunities to promote products and services that can help drive revenue growth.

You will serve as the initial contact point for customers reaching out through chat. Your responsibility will be to understand their concerns, respond to questions clearly, and guide them toward relevant products or services when appropriate.

Key Responsibilities

Handle customer interactions through inbound chat for a US-based audience.

Address customer questions promptly and accurately while maintaining a helpful and professional tone.

Identify customer interest and convert conversations into product or service sales where suitable.

Support upselling efforts by highlighting relevant offerings and benefits.

Ensure each customer receives a positive experience and clear resolution to their queries.

Eligibility

Applicants should be any graduate.

Note

The role details provided do not include information about salary, number of openings, work shifts, or additional benefits.