Claims Handler CH3

Role overview

This position is for a claims handler within the Legal department in Leeds. The role involves overseeing a portfolio of public liability and employers’ liability matters, along with product liability and property damage claims, with a reserve value of up to £30,000. You will handle claims from the point of opening through to pre-litigation settlement.

What you’ll do

• Take ownership of a varied caseload covering public liability, employers’ liability, product liability and property damage claims.
• Keep case records accurate and up to date within the relevant claims management system.
• Work in line with client service-level agreements and agreed standards.
• Maintain high levels of service quality and productivity.
• Assign incoming claims and establish appropriate handling strategies.
• Carry out supervisory duties that match the level of the role.
• Support the coaching and development of colleagues through training and mentoring.
• Complete additional duties allocated by the Team Leader.
• Attend client review meetings and contribute to client project activity where required.
• Develop strong, professional working relationships with clients.

What we’re looking for

• At least 2 years of experience handling casualty claims.
• Experience managing claim values or quantum up to £25,000.
• Strong accuracy and attention to detail.
• Confident communication and negotiation abilities.
• Well-developed organisation and workload management skills.
• Supervisory experience would be an advantage.
• Excellent client service and customer care skills.
• Ability to manage a personal workload independently and through task planning.
• Comfortable working both as part of a team and on your own.

Benefits

• Davies Incentive Plan.
• 25 days’ annual leave, increasing with service, plus the option to buy or sell 3 days.
• Private medical insurance for family cover through Bupa, with single cover provided automatically and the option to upgrade to family cover within the first month.
• Simply Health Care Cash Plan.
• WeCare support, including 24/7 online GP access, mental health support, virtual wellbeing resources, and guidance on health, wellbeing, financial matters, and legal wellbeing.
• Death in service benefit.
• Critical illness cover.
• PHI / income protection.
• Pension contributions at 5% employee and 3% employer.
• Employee resource groups.
• Employee volunteering programme.
• Cycle to Work scheme, Tech Scheme, Season Ticket Loan and Gym Flex, available after successful completion of probation.
• Access to online discount platforms.
• Discounted Gourmet Society membership.
• Discounted tickets for Merlin attractions nationwide.
• Discounts at local retail outlets.

Additional information

The role sits in the Legal department and is based in Leeds, England, United Kingdom. The work arrangement is onsite. The role is full-time. No salary figure, vacancy count, start date, or application deadline was specified in the source.