Client Manager

Role overview

BSI is hiring a Client Manager to support country-level capability building across training and auditing activities. The role sits within a specialist team focused on Information Security and IT Service Management, with work connected to ISO 27001, ISO 20000, ISO 9001, and related BSI standards.

The position is designed for someone who can work independently from home while also managing client-facing work across different locations. It combines training delivery, audit assignments, customer engagement, and support for business growth.

Training responsibilities

• Deliver public and in-house training programs in line with BSI’s quality expectations.
• Help customers understand BSI services and how training supports their wider journey with the organization.
• Ensure sessions create practical value for participants and their businesses.
• Share feedback to help improve existing courses and support the creation of new learning products.
• Contribute to the design of training methods such as classroom delivery, e-learning, correspondence, mentoring, and coaching.
• Keep professional qualifications current in relevant subject areas.
• Work with peers and stakeholders to improve training delivery continuously.
• Support sales and marketing teams with technical input to help grow the training business.

Audit responsibilities

• Carry out client audits according to BSI requirements.
• Present findings clearly and prepare audit reports that explain decisions and corrective actions where needed.
• Recommend certificate issue, re-issue, or withdrawal according to policy and deadlines.
• Build and maintain strong relationships with assigned clients to protect commercial value and improve satisfaction.
• Share accurate information with support teams and keep client records complete and current.
• Work with planning, logistics, and other operational teams to organize workloads efficiently and maximize billable time.
• Lead audit teams when required and make sure team members are well briefed and coordinated.
• Coach and support less experienced colleagues, including new joiners where needed.
• Continue developing technical and standards knowledge.
• Handle additional tasks assigned from time to time.

Candidate profile

The ideal candidate thrives in a fast-moving, process-led, customer-focused environment. Strong written and verbal communication, attention to detail, sound IT skills, and the ability to stay calm under pressure are essential. The role also requires self-motivation, strong organization, and the ability to manage multiple priorities while working remotely.

Requirements

• A degree in a relevant field, or a further education diploma backed by practical experience in Information Security or IT Service Management.
• Prior experience in auditing and training delivery, especially across ISO/IEC standards such as ISO 9001, ISO/IEC 27001, ISO/IEC 20000, and ISO/IEC 42001.
• Background in Information Security, IT Service Management, and/or work with government agencies.
• Existing tutor qualification for relevant schemes; HRDC accreditation is an added advantage.
• Good understanding of how businesses operate so standards can be interpreted correctly.
• Strong negotiation ability when discussing technical audit matters with client leadership.
• Confident presentation skills, including formal delivery of audit results to senior managers.
• Ability to stay energetic and committed in a demanding field role with frequent travel between client sites.
• Willingness to keep learning as business practices, industry needs, and audit approaches evolve.
• Strong self-management skills for remote work and independent workload planning.
• Technical understanding sufficient to interpret client language and context.
• A valid driving license with fewer than six penalty points, as driving is required for the job.
• Must be qualified in at least three of the following areas: ISO 9001 (QMS), ISO/IEC 27001 (ISMS), ISO/IEC 20000-1 (ITSMS), ISO/IEC 42001 (AIMS), Risk Management in Information Security, Data Protection such as GDPR, or PCI-DSS.

About BSI

BSI is a standards and business improvement organization with a long history of helping organizations and society move forward. It works with clients across many countries and industries, applying deep expertise to support growth, confidence, and positive change.

The company operates with values centered on client focus, agility, and collaboration, and it emphasizes diversity, inclusion, and equal opportunity.

Additional information

This is a full-time remote role based in Singapore. The salary or stipend was not specified in the source. The role is intended for professionals who can work from home, travel between client locations, and handle a demanding schedule with varied responsibilities.

No vacancy count, start date, application deadline, or internship duration was provided.