Concierge

About Four Seasons

Four Seasons is built around its people. It is a community of individuals who aim to improve continuously, challenge themselves, and treat others with the same respect they expect in return. Across the world, the team creates exceptional experiences for guests, residents, and partners through luxury service delivered with genuine care. A strong employee experience and a supportive culture are seen as the foundation for delivering that standard of service.

The company believes in welcoming familiar faces and new ones alike, and in treating every person with the same consideration we would want for ourselves. Whether someone works with the brand, stays with it, lives with it, or simply discovers it, the goal is to leave a lasting positive impression. The purpose is rooted in the idea that life becomes richer when people connect meaningfully with one another and with the world around them.

About the Location

Four Seasons Hotel Singapore offers more than a place to stay; it creates memorable, meaningful experiences. Set within the energy of Singapore, the hotel serves as a peaceful retreat where sophisticated travellers can feel a genuine sense of home. Its carefully designed surroundings, including lush gardens and calm, spacious areas, are intended to refresh and inspire both guests and employees.

Joining the team means more than taking on a role. It means helping shape memorable moments and supporting a journey of discovery. The property values warmth, careful attention to detail, and the ability to understand needs before they are expressed, which are essential qualities in luxury hospitality. The work environment is described as authentic, purposeful, and centered on excellence. Candidates with a passion for creating memorable guest moments are encouraged to apply, and more information is available through the hotel’s public press channel.

About the Role

As a Concierge, you will serve as the point of contact for personalised luxury service and help shape distinctive guest experiences. The role is focused on turning requests into smooth, tailored arrangements that reflect the standards of Four Seasons hospitality. It calls for intuition, creativity, and a strong service mindset.

Key Responsibilities

• Foresee guest needs and tailor experiences by managing a broad range of requests, from restaurant bookings to custom arrangements.
• Provide informed recommendations about the destination, including notable attractions, exclusive experiences, and local happenings.
• Work closely with internal colleagues and external partners to deliver guest requests accurately and on time.
• Communicate with guests in a polished, prompt, and friendly manner across all interactions.
• Resolve unusual or challenging requests with resourcefulness and ensure proper follow-through until completion.
• Maintain high standards of safety, professionalism, and service quality in every guest interaction.

Requirements

• Strong enthusiasm for hospitality and for delivering memorable guest experiences.
• Excellent communication and people skills, with a warm and approachable manner.
• Ability to anticipate issues, solve problems creatively, and stay calm in demanding situations.
• Good organisational ability and the capacity to prioritise tasks in a busy environment.
• A diploma in hospitality or a related area is preferred; experience in luxury hospitality is an advantage.
• Knowledge of Opera or a similar hotel system is beneficial.
• This opportunity is limited to Singapore citizens due to work visa restrictions.
• The role requires flexibility to work weekends and festive/public holidays.

What We Offer

• Opportunities for career advancement.
• A distinctive and strong workplace culture.
• Industry-leading training.
• Complimentary stays at Four Seasons properties, subject to availability, along with discounted meals.
• Paid holidays and vacation leave.
• Dental coverage plus medical and life insurance.
• Employee service awards and birthday gifts.
• Annual employee celebrations, along with social and sporting events.
• Complimentary meals in the staff dining area.

Schedule & Hours

This position needs a flexible schedule and includes weekend as well as festive-holiday work.